PATIENT ADVOCATE

Location
Norfolk, VA
Salary
Competitive
Posted
Jun 12, 2019
Closes
Jun 28, 2019
Ref
125574BR
Function
Administrative
Industry
Healthcare
Hours
Full Time
Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding Sentara services. Staff education to improve patient satisfaction is also expected.

Qualifications

Education Level
Bachelor's Level Degree

Experience
Required: Customer Service - 2 years

Preferred: Mediation - 2 years, Patient Advocacy - 2 years

License
None, unless noted in the "Other" section below

Skills
Required: Microsoft Office

Preferred: None, unless noted in the "Other" section below

Other
Minimum two (2) years of experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult persons and situations; and facilitating the conversion of diverse opinions/thoughts preferred.

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