Duties

Summary

The incumbent develops and implements Agency policies and procedures related to SSA's electronic service delivery (ESD) initiatives and SSA's on-line (Internet) services. Works with senior analysts on Agency-level projects and studies pertaining to servicing internal and external customers using Internet and other electronic service technologies in support of the Agency's mission.

Learn more about this agency

Responsibilities

• Works with senior analysts on Agency level projects and studies pertaining to servicing internal and external customers using Internet and other electronic service technologies in support of the Agency's mission.
• Conducts a variety of studies, projects and continuing activities in support of the Agency e-Gov initiative.

Travel Required

Not required

Supervisory status
No

Promotion Potential
None

Requirements

Conditions of Employment

• U.S. Citizenship required
• Selective Service Registration, if applicable (www.sss.gov)
• Background and/or security investigation required
• Job offers are contingent on background / security investigation results
• Selectees may be required to serve a 1 year probationary period
• Relocation expenses will not be paid
• Complete the initial online assessment and USA Hire Assessment, if required
• All qualification requirements must be met by the closing date of the announcement

Qualifications

Applicants must qualify for the series, grade, and selective placement factor of the posted position.

To qualify for the GS-12, applicants must have 52 weeks of specialized experience at the GS-11 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience should include conducting quantitative and/or qualitative evaluations of the effectiveness of electronic service technology operations in meeting established goals and objectives; and applying a comprehensive knowledge of programs, laws, regulations, policies and procedures. Additionally, experience must include participating in technical projects that involve analyzing, interpreting, developing, and making recommendations to improve operational policies; and negotiating with management to implement proposed recommendations.

Additionally, the applicant must demonstrate the following Selective Placement Factor (SPF): Skill in agile lifecycle application development and product management.

To demonstrate this skill, applicants must have 3 out of the following 4 experience indicators:

• Knowledge of agile lifecycle applications..
• Skill in writing business process documentation and in defining the requirements while using established life cycle frameworks.
• Experience developing a plan including overseeing due dates, and writing progress and final reports.
• Experience gathering and condensing data from internet applications.

NOTE: Your resume must specifically address the experiences needed for each selective placement factor. This information is instrumental in determining the highest quality candidates to be referred to the Selecting Official.

Qualification standards and additional information for this position can be found here: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-Standards

Qualification requirements must be met by the closing date of this announcement.

Education

This job does not have an education qualification requirement.

Additional information

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov .

Additional selections may be made for this vacancy six months from the closing date of this announcement.

Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The evaluation you receive is based on your responses to the online assessments completed during the application process. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Influencing/Negotiating
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork
• Skill in agile lifecycle application development and product management. (SPF)
• Experience in identifying, summarizing, and analyzing findings, problems, and issues.
• Experience in both oral and written communications.

The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation.

Your application will be evaluated under the Category Rating method, based on your responses to the Assessment Questions. If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories:

1 - Qualified Category - Candidates who meet the Minimum Qualification Requirements.
2 - Well Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.
3 - Best Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.

Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet the Minimum Qualification Requirements will automatically be placed in the Best Qualified Category.

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process
Suitability/Fitness

Required Documents

To apply for this position, you must submit a complete Application Package which includes:

Your resume showing work schedule, hours worked per week, dates of employment and duties performed.

Other supporting documents detailed below, as applicable.

If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

You must also submit ALL supporting documentation by the closing date of the vacancy announcement to claim certain types of preference.

INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. Candidates must also provide:

• proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
• proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent.

For more information visit http://www.opm.gov/rif/employee_guides/career_transition.asp .

VETERANS' PREFERENCE: If you are claiming veterans' preference, you must submit a copy of your military discharge certificate (DD 214 member 4 copy) or an official statement of service from your command if you are currently on active duty. To be acceptable, the document must show Character of Service. If you are claiming 10-point veterans' preference based on a service-connected disability, you must also submit the required documentation specified on the reverse of the SF-15, Application for 10-Point Veterans' Preference (SF 15) . Applicants claiming derived preference must submit the SF-15 and the required documentation specified on the reverse of the SF 15. Preference will be granted based on the documents received. For more information visit the Vet Guide .

IMPORTANT NOTICE TO VETERANS : The Office of Personnel Management has published the end date for Operation Iraqi Freedom (OIF) as August 31, 2010. To receive veterans' preference for service during the Enduring Freedom/Iraqi Freedom era, you must have served for more than 180 days between September 11, 2001 and August 31, 2010 OR be in receipt of a campaign badge or expeditionary medal. The updated CFR language is available here . Other qualifying eligibility for preference (e.g., disability) remains unchanged.