Duties

Summary

The position is located in the Office of the Chief Information Officer.

This position is also being announced under Job Announcement Number is DE-19-081-PSS. Please review that announcement to determine if you are eligible for consideration under the Delegated Examining Program

The ideal candidate is a customer service oriented IT professional with a history of progressive growth and IT experience, resulting in a well- rounded IT supervisor.
Learn more about this agency

Responsibilities

The ideal candidate is an accomplished Supervisory IT Specialist able to capitalize on their extensive technical and managerial experience to provide leadership, vision, and management to USITC's Network Services Division to include developing, maintaining, and implementing a sound technology infrastructure program.

The candidate leads and accomplishes work through others, develop ways to improve production, and increase the quality of work. The candidate possesses advanced knowledge of enterprise architecture, IT security, developing and implementing enterprise standards, technology evaluation and transfer, and the IT governance process.

The candidate is also well versed in project management principles, has excellent communication skills, and possesses the ability to mentor and develop staff. The ideal candidate is considered an expert in designing, implementing, and managing an agency's complete IT infrastructure, both now and for the future. Capacity planning and forward thinking are key to the position.

The ideal candidate must have experience managing a diverse portfolio of IT related projects and resources, resulting in lasting improved efficiencies. The candidate must show experience managing a diverse staff of IT professionals across a variety of specialties. Current Project Management Institute (PMI) Project Management Professional (PMP) and Contracting Officer's Representative (COR) certifications preferred. Preference will be given to candidates holding current COR Level 2 or higher, ITIL V3/V4, and active PMP certifications.

The candidate will be required to maintain PMI PMP and COR Level 2 certifications as part of their duties.

Travel Required

Not required

Supervisory status
Yes

Promotion Potential
15

Requirements

Conditions of Employment

• You must be a U.S. citizen or national.
• You may be required to serve a one-year probationary period.
• You are required to register for Selective Service if you are a male born after 12/03/59.
• You will be required to pass a background investigation and fingerprint check.
• You will be required to submit a Financial Disclosure Statement.

Qualifications

You must meet all the requirements below by the closing date of the announcement and they must be clearly identified in your application, resume, or supporting documents. This includes any general and specialized experience, education, and/or selective placement factors mentioned. These are used to determine if you possess the knowledge, skills, and/or abilities to successfully perform in this position.

You must meet the following United States Office of Personnel Management's (OPM) qualification requirements for the advertised position. OPM's prescribed Group Coverage Qualification Standard for Information Technology (IT) Management can be found at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/. You must meet all qualification requirements by the closing date of the job announcement.

BASIC REQUIREMENT

To qualify at the GS-15 level, you must have one-year of specialized experience equivalent to the GS-14 obtained in the federal or private sector which demonstrates all of the following: (1) developing, maintaining, and deploying infrastructure programs; (2) development or acquisition of network support applications and tools and data center operations; (3) advises the Chief Information Officer and other stakeholders agency-wide in areas of server and network security and administration including: defining the benefits of standardized IT solutions; assessing the impact on security of Federal regulation/policy compliance; and ensuring that the business impact of implementing best practices are understood and impact on the user community is minimized; (4) implementation of cybersecurity measures to include secure configuration baselines, patching, encryption, and security compliance; and (5) experience performing supervisory duties in regard to subordinates and managing personnel responsibilities.

In addition to meeting specialized experience requirements, you must have IT-related experience demonstrating these competencies:

Attention to Detail - Is thorough, precise and consistent when accomplishing a task with concern for all the areas involved. Achieves quality in all tasks performed.

Customer Service - Establishes collaborative working arrangements with business partners and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to anticipate and identify their needs to determine the most effective high-quality service or solution. Demonstrates a "can do" attitude in servicing the customer and communicates effectively when they "can't do" and "why."

Communication - Communicates in a clear and convincing manner with officials, managers/supervisors, both verbally and in writing in order to advise and gain acceptance with recommendations that may not always be readily accepted. Independently addresses and resolves issues that may be construed as sensitive or controversial.

Problem Solving - Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes sound recommendations. Delivers solutions and decisions that have a positive, far-reaching, and comprehensive organizational impact.

Experience refers to paid and unpaid experience, including volunteer work done through national service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Additional information

Surplus or Displaced Federal Employees: The Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) Programs are available to federal employees that qualify. Those eligible for these programs are granted special priority selection rights. To be considered, you must be deemed well-qualified by receiving a score of 85 or higher. If you are a federal employee claiming CTAP/ICTAP, you must provide the documents listed under the Required Documents section to verify your eligibility. Also, you must indicate in your application that you are applying as a CTAP or ICTAP eligible. For additional information regarding CTAP/ICTAP, please visit: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service or are exempt under Selective Service regulations. For additional information concerning Selective Service requirements, please visit http://www.sss.gov/.

Severely disabled persons program information: http://www.opm.gov/disability/People with disabilities.asp

Cover page to fax paper application - OPM Form 1203fx: http://www.opm.gov/forms/pdfimage/opm1203fx.pdf

Self-assessment questionnaire: : https://apply.usastaffing.gov/ViewQuestionnaire/10518200

Vacancy ID number: MP-19-080-PSS

Reasonable accommodations: This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the contact listed on the vacancy announcement. The decision to grant a reasonable accommodation is made on a case-by-case basis. Verification of information: Any information claimed on your resume and in application materials, such as education, credentials, employment history, etc., will be verified as part of the security clearance process.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The self-assessment questions are related to the following knowledge, skills, abilities, and competencies (KSA's). You do not have to respond to the KSA's.

Developing Others
Problem Solving
Information Technology Policy and Planning
Network Operations

Your responses to the self-assessment questions serve as the basis for your initial rating. You will receive a numerical score based on your responses to these questions.

Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume. The best qualified candidates will be identified for referral to the hiring manager and may be invited for an interview. If referred all relevant documents submitted with your application package will be forwarded to the selecting official. Falsifying your background, education, and/or experience is cause for not hiring you or for changing your scored responses to questions you've answered, which may affect your overall final score.

Due weight shall be given to performance appraisals and awards in accordance with 5 CFR § 335.103(b)(3).

Your experience is also evaluated using an assessment questionnaire, which is available at the following link: https://apply.usastaffing.gov/ViewQuestionnaire/10518200

Background checks and security clearance

Security clearance
Secret

Drug test required
No

Required Documents

To receive consideration, you must complete the self-assessment questionnaire and submit the documentation specified below by

1. Resume: Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience(s) as it relates to this job opportunity. In order to fully evaluate your application and receive proper credit, your resume should include: (1) paid and non-paid experience, job title, dates held (month and year for qualifying purposes to receive credit), number of hours worked per week, and salary (2) knowledge of the subject matter and technical skills pertinent to this position; (3) specific duties performed that fully detail the level and complexity of the work; and (4) names and phone numbers of your current and/or previous supervisor(s). Your resume should contain sufficient information to make a valid determination that you fully meet the basic/specialized experience requirements as stated in this job opportunity announcement for each grade level(s) for which you are applying.

2. Self-assessment questionnaire: A completed job-specific questionnaire should be submitted through your Application Manager account.

3. Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP) Eligibles.
You must submit the following documents:

• a copy of your agency notice;
• a copy of your most recent performance rating; and
• a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location

4.Cover Letter. This is optional.

5. Special hiring authority applicants. If you are applying under the special appointing authority such as those authorized for the severely disabled (Schedule A) or Vietnam era and disabled veterans (VRA), you will be asked to submit documents showing eligibility to non-competitively apply under Merit Assignment announcements. Please indicate the type of special appointment you are seeking on your application. For more info on non-competitive appointments and supporting documents, please visit Federal Employment of People with Disabilities or Feds Hire Vets - Special Hiring Authorities for Veterans.

6. SF-50. current and former federal employees must submit a copy of an SF-50, "Notification of Personnel Action," which documents your highest permanent grade/step/salary held. Award SF-50s typically don't contain your grade/step/salary.

7. Performance Appraisal. if you're a current or former federal employee, you must submit a copy of your most recent performance appraisal dated within 18 months. If you do not have one, you must submit a statement.

8.Cover Letter. This is optional.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.