Duties

Summary

The position is located in the Information Technology Division (ITD). This division is responsible for managing and supporting all IT services and operations and their related hardware, software, security and operations. The position requires supporting the following: network servers, infrastructure, network operations, and all other security related tasks, devices and peripherals.
Learn more about this agency

Responsibilities

In addition, the incumbent is responsible for providing helpdesk and on-site support for all supported EAC hardware including mobile devices, laptops, software, including security, remote access, and the data communications network; providing operational support to EAC staff and contractors. The position requires the prospective technical support specialist to assist with budgeting and procurement for technical equipment and software providing documentation including justifications and plans to carry out diligent procurement. The division is responsible for managing security to ensure the integrity, reliability, accessibility, and confidentiality of information systems and assets. The Information Technology Specialist (Customer Support) primary responsibility is to provide technical assistance to users of computer, network and mobile systems.

Major Duties

• Provide technical IT support and guidance to EAC staff members in the operation of the EAC core network. Work closely with EAC staff members as well as other agencies to identify and resolve problems as they relate to the functioning and integrating of hardware (laptop PC's, desktops, printers, scanners, etc.) or with the use of software, both commercial off-the-shelf and EAC developed software.
• Research, install, configure, and integrate multiple network computer systems (hardware and software) to support the EAC mission and objectives. As required, provide technical training and technical documentation on systems and instruction to EAC staff members utilizing functions and features of supported systems and applications.
• Evaluate the impact of new technologies on current systems and policies in terms of EAC requirements. Assess performance and effectiveness of new or substantially modified systems in meeting EAC requirements. Monitor, evaluate, and coordinate IT customer service functions and provide reports to EAC leadership on program status. Conduct management surveys and research projects, and/or studies as it pertains to IT or communications and provide feedback to EAC leadership on problematic trends.
• Provide IT and communications advice to EAC leadership in setting program goals and establishing IT priorities to support the EAC mission and objectives. Evaluate IT issues, summarize, and present findings to aid in the decision making.

Travel Required

Not required

Supervisory status
No

Promotion Potential
None

Requirements

Conditions of Employment

Major Duties, continued

• Interpret policies, standards, and guidelines as they apply to the administration of the IT program for the EAC. As required, prepare formal written interpretations for the EAC staff members.
• Interface with EAC leadership and staff members, vendors, other agencies, and stakeholders to prioritize IT needs for the EAC and to align needs with the product and service delivery capabilities of the IT office.
• Analyze the effectiveness of the IT office in its ability to deliver products and services (e.g., network, web casting, audio/visual, and telecommunications) to the EAC staff members. Identify the issues affecting IT products and services and provide possible resolution pathways for various options.
• Provides technological expertise and/or suggestions for policy development for a variety of topics, for example: computer system administration backup cycle and recovery capability; compliance of Internet protocols by supporting contractors; coordination of email services with GSA; computer system security including risk assessment; audio-visual equipment utilization; and technical computer assistance to visitors.
• Serves as custodial and/or disposal point of contact for EAC's IT equipment, and takes leadership of annual inventory process and reporting.

Qualifications

• Knowledge of and skill with interpreting and analyzing various established election laws (including HAVA), NVRA regulations and Title III provisions related to the administration of Federal elections.
• Knowledge and skill in applying analytical, statistical, and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of election-related research areas and program operations. Research experience in a related field of public policy.
• Knowledge of program planning and contract management to assist with the EAC's long-range and short-range research planning.
• Knowledge and understanding of the EAC mission, goals and objectives, programs, and functions to identify significant research issues. Related knowledge of Federal and State election laws and procedures.
• Knowledge of election laws and procedures, policy and administration variation among key governmental and non-governmental stakeholders in the field.
• Knowledge and skill in federal acquisition regulations to mitigate risk for the federal government in all phases of the acquisition cycle.
• Ability to research and analyze complex public policies in order to assist with creating policy proposals and to help interpret legislative directives that will be converted to practical policies, processes and procedures.
• Ability to identify and keep abreast of legislation, public policies, and trends that affect the development of the division's annual program goals and objectives.
• Skill in helping to effectively communicate technical material or highly complex issues that may have controversial findings, using language appropriate to technical and /or non-technical audiences.
• Skill in operating a personal computer and related peripheral equipment (e.g., printers, copiers and fax equipment).
• Knowledge of capabilities and limitations of various software packages (e.g., Microsoft Windows, Calendar, Microsoft Word, Access database management, PowerPoint and Microsoft Excel) to create and revise a wide range of documents, automated records, databases, and slides.
• Knowledge of grammar, spelling punctuation and required formats and skills utilized in the preparation and distribution of correspondence.

Education

This job does not have an education qualification requirement.

Additional information

You must submit all required information by the closing date. If materials are not received, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. The materials you send with your application will not be returned.

Send only those materials needed to evaluate your application.

If you use public transportation, part of your transportation costs may be subsidized. Our human resources office can provide additional information on how this program operates.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

• Knowledge of, and skill in applying a wide variety of IT applications, operating systems, protocols, and equipment used by the EAC; and methods and practices for troubleshooting, recovering, adjusting, modifying, and improving IT systems within the EAC.
• Knowledge of managing and administering active directory, GSuite, Windows Server; managing VMWare; implementing and administering back-up systems.
• Knowledge of computer techniques, requirements, methods, sources and procedures in the following specialty areas: desktop hardware, applications, peripherals, operating systems, communications, and software distribution.
• Knowledge of computer diagnostic techniques, computer performance measurement tools, help-desk procedures, and computer security policies and procedures used by the EAC.
• Knowledge of EAC IT policies and procedures in order to identify, evaluate and recommend technological advancements having a major impact on the mission and objectives of the EAC.
• Ability to develop technical specifications and other procurement documentation to include economic analyses in support of the acquisition of hardware and software for the EAC.
• Knowledge of utilizing Security software to scan for vulnerabilities and remediate issues as well as knowledge of complying with NIST controls via policy, hardware, and software.

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

Required documents include a resume and the supporting documents as described in the "How to Apply Instructions" section of this announcement.