Director, Human Capital Client Services, Office of Human Resources Management

Washington, D.C
Jun 13, 2019
Jun 21, 2019
Full Time


This position is located in the Office of the Secretary, Office of Human Resources Management. The Director for Human Capital Client Services (HCCS) provides strategic human capital and talent management products and services to approximately 3,000 Department employees in six bureaus, located in Washington, D.C., as well as designated field offices across the United States.

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The Director for HCCS is responsible for the planning, direction, and leadership of Human Capital Services, programs and/or products in multiple functional areas of HR such as staffing, recruitment and classification, compensation and benefits, employee and labor relations, workforce development, performance management, and awards administration. The incumbent is responsible for managing and maximizing employee talent to ensure the accomplishment of daily priorities, and for developing strategic goals and objectives that align HCCS priorities with Department of Commerce (Department) and client bureau goals and objectives, ensuring optimal HCCS organizational design and internal resource allocation. The incumbent is responsible for establishing and cultivating stakeholder relationships with political and senior executive service members to ensure consistent information exchange. The incumbent also advises serviced bureaus on all phases of HR management, and partners with bureau leadership in the integration of client HR activities within their overall management program. The incumbent also serves as a member of the Department's Principal Human Resources Management Council, and advises and assists the Director for Human Resources Management in the development of HR management policies and programs that support the mission objectives of the Department.

The programs under immediate leadership direction of this position are:
Classification and Position Management-Provides leadership for the administration of the classification program, including the classification of position descriptions, the preparation of evaluation statements, the performance of desk audits, the adjudication of classification appeals, the validation of position descriptions, etc.
Staffing and Recruitment-Provides leadership for the General Schedule (GS) and Senior Executive Service (SES) staffing and recruitment activities, including: (1) the planning and development of recruitment initiatives and the use of hiring flexibilities; (2) delegated examining and merit promotion recruitment and staffing activities for GS vacancies (e.g. assisting client managers in performing job analyses, preparing vacancy announcements, rating applications, preparing certificates, and issuance of competitive certificates, including certificates prepared by the delegated examining unit or OPM; etc.); (3) recruitment and staffing activities for career SES members and political appointees; (4) the extension of official job offers and arrangements for entrance on duty for new career and political appointees, and release dates for current Federal employees; (5) the coding of personnel actions such as appointments, reassignments, details, promotions, changes to lower grades, realignments, and transfers; (6) the initiation of background investigations; (7) the conduct of new employee orientation; etc.
Employee/Labor Relations Administration-Plans and develops programs and activities in the areas of employee and labor relations. Ensures that assistance is provided to client managers in the preparation of disciplinary and adverse action notices and that responses to employee grievances are properly coordinated with the Office of General Counsel. Plans and directs activities between management officials and the unions on labor relations issues and negotiations and ensures the preparation of applicable grievance correspondence, etc.
Benefits Administration-Ensures customers receive prompt and accurate benefits services and guidance in accordance with appropriate laws, regulations and policies.
Workforce Development and Performance Management-Plans and directs the administration of employee development programs and the performance management and awards program, including awards ceremonies. Ensures that guidance is provided to managers and employees on performance plans, midpoint reviews, and performance appraisals and awards. Also ensures the effective and efficient processing of performance ratings and awards. Provides for the arrangement of onsite training for supervisory and leadership development as well as program support for the Commerce Learning Center.
Personnel Payroll Processing and Systems-Leads and supports the transition of personnel payroll processing services to Enterprise Services ensuring minimal disruption to services.

Travel Required

Occasional travel - Occasional travel may be required.

Supervisory status

Promotion Potential


Conditions of Employment

  • Background and/or Security Investigation required.
  • Subject to pre-employment and employment random drug testing.
  • Public Financial Disclosure (SF-278 filing within 30 days is required).
  • Incumbent may be subject to geographic mobility.

Applicants are required to submit a narrative statement for each Professional/Technical Qualification (PTQ) and each Executive Core Qualification (ECQ) listed. If you are currently serving under a career Senior Executive Service (SES) appointment, are eligible for reinstatement into SES, or have successfully completed a SES Candidate Development Program (CDP) approved by the Office of Personnel Management (OPM) and had your ECQs certified by OPM, then you only need to address each PTQ, and you do not need to submit an ECQ narrative. All other applicants are required to respond to all ECQs and PTQs, addressing each ECQ and PTQ separately. Please give a complete and detailed answer for each qualification. Please keep in mind each ECQ and PTQ are unique qualifications. Therefore, duplicate responses are not sufficient in determining if you meet that specific qualification. Do not enter "Refer to Resume" to explain your answer. Applications directing the reader to search within the application or to "See Resume" are considered incomplete and WILL NOT BE CONSIDERED. Failure to submit a narrative statement or address any of the ECQs and/or PTQs is also considered incomplete and WILL NOT BE CONSIDERED. As a result, you will be rated as "INCOMPLETE".


To meet the minimum qualification requirements for this position, you must show that you possess all of the mandatory Executive Core Qualifications and Professional/Technical Qualifications listed below. These qualifications would typically be acquired through education, senior level experience, and training which reflect progressive development and achievement in leading and managing a comprehensive program in a complex organization. An individual's total experience must demonstrate the ability to perform the duties of the position. Applicants must meet all of the qualification requirements by the closing date of this announcement.

The following are the five ECQs and their fundamental competencies which are the primary selection criteria for SES positions. The ECQs were developed to assess executive experience and potential, not to evaluate technical experience. ECQs measure whether an individual has the broad experience needed to succeed in a variety of SES positions.


This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. (Competencies: creativity and innovation, external awareness, flexibility, resilience, strategic thinking, vision)

This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. (Competencies: conflict management, leveraging diversity, developing others, team building)

This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. (Competencies: accountability, customer service, decisiveness, entrepreneurship, problem solving, technical credibility)

ECQ 4 - BUSINESS ACUMEN: This core qualification involves the ability to manage human, financial, and information resources strategically. (Competencies: financial management, human capital management, technology management)

ECQ 5 - BUILDING COALITIONS: This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. (Competencies: partnering, political savvy, influencing/negotiating)

For detailed guidance on ECQs, applicants are strongly encouraged to review the Office of Personnel Management's Guide to Executive Qualifications at Example ECQ statements are available at


PTQ 1 - Demonstrate the ability to effectively and innovatively lead organizational/functional transformation, providing strategic solutions and providing forward thinking alternatives, and establish metrics needed to enhance/improve the administration and delivery of human resource and human capital products and services.

PTQ 2 - Demonstrated experience applying comprehensive technical knowledge, within an HR operational environment, of all HR functions to determine if the products, services, and programs of a large HR organization are in full compliance with applicable policy, regulations, and statutes while also maximizing process efficiency and program effectiveness.

PTQ 3 - Demonstrated experience and skill in leading an HR consultative service environment and creating an organizational culture that may include analyzing and resolving complex problems in the delivery and administration of human resources programs and services, communicating effectively with internal and external stakeholders to take corrective actions and build strong relationships.


This position does not have an educational requirement.

Additional information

Background Investigation: This position is designated as critical-sensitive and requires that a background investigation be conducted and favorably adjudicated in order to establish security eligibility.
Financial Disclosure: This position is covered under the Ethics in Government Act, which requires comprehensive financial disclosures from employees. The appointee will be required to file a Public Financial Disclosure Report (SF-278), within 30 days after his/her appointment, and then annually thereafter.
Qualifications Approval and Probationary Period: Persons newly selected for career appointment to the Senior Executive Service must have their executive core qualifications approved by an Office of Personnel Management Qualifications Review Board and will be required to serve a one-year probationary period.
Mobility: Individuals selected for Senior Executive Service positions may be subject to reassignment across geographical, organizational, and functional lines.
Drug Testing: Applicants tentatively selected for employment in any position are subject to designated and/or random pre-employment and employment urinalysis. Applicants who refuse to be tested will be denied employment and/or removed from employment with the Department of Commerce.
The materials you send with your application will not be returned.
Veterans' preference is not applicable to positions in the Senior Executive Service.
You will be required to enter your full social security number (SSN) only to initially access and create an account at the OPM USAJOBS website; however, only the last four digits will appear in your resume. Please DO NOT put your SSN on pages within your application package. Privacy Act - Privacy Act Notice (PL 93-579): The information requested here is used to determine qualifications for employment and is authorized under Title 5 U.S.C. 3302 and 3361.
Signature - Before you are hired, you will be required to sign and certify the accuracy of the information in your application.
False Statements - If you make a false statement in any part of your application, you may not be hired, you may be fired after you begin work, or you may be subject to fine, imprisonment, or other disciplinary action.
Selective Service - If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law.
The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or other non-merit factor.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All qualified applicants will be evaluated by an Executive Resources Board (ERB) rating panel of senior managers to determine the degree to which they possess the executive core and professional/technical qualifications, and best qualified candidates may undergo an interview and a reference check. The ERB rating panel will make recommendations on best qualified candidates to the appointing authority. Applicants will be evaluated on the quality and extent of their total accomplishments, experience, the ECQs, and the PTQs.

To preview questions please click here .

Background checks and security clearance

Security clearance
Top Secret

Drug test required

Required Documents

In addition to your online application, the following documents must be submitted and received by 11:59 p.m. Eastern Standard Time (EST) on the closing date of this announcement:

1. Resume (uploaded as attachment or USAJOBS resume created with USAJOBS Resume Builder)

2. For current Senior Executives or individuals with SES reinstatement eligibility: You are encouraged to submit your most recent SF-50 (Notification of Personnel Action) that documents your career appointment status in the SES.

3. For current Federal employees: You are encouraged to submit your most recent SF-50 (Notification of Personnel Action) that documents your current tenure, position title, series and grade level.

4. For SES Candidate Development Program (SESCDP) Graduates: You must submit your SESCDP OPM-Certification documentation.

Applicants who fail to submit requested documents WILL NOT receive consideration for this position. Application will result in an "Incomplete" rating.

If you are unable to upload documents, you may fax your documents using the instructions below. Please fax with the appropriate cover sheet. Please refer to the fax cover sheet for the fax number. Each document must be dialed and faxed in separately as each sheet includes an identification number, which ensures your document is processed correctly.

You may be directed to FAX specific documentation to verify information about your civil service status, your education, and/or other information. Please fax with the appropriate cover sheet. Please refer to the fax cover sheet for the fax number. Each document must be dialed and faxed in separately as each sheet includes an identification number, which ensures your document is processed correctly.


Please fax legible documents using the appropriate coversheet. Documents may be faxed at any time during the open period of this announcement by going to http:/

1. Log into MYUSAJOBS

2. Click on "Applications"

3. Locate the vacancy you applied to

4. Under "Applicant Status" column, click on "More Information"

5. Select "View/Generate Fax Cover Sheet" and click "Continue"

Do not submit any additional information that is not required: Extraneous materials such as award certificates will not be considered.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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