Concierge

Employer
Polinger
Location
Washington, DC
Posted
Jun 13, 2019
Closes
Aug 06, 2019
Ref
2019-1224
Function
Administrative
Hours
Full Time
Polinger Company is an established family-owned and operated full-service real estate organization that offers numerous opportunities in a wide range of disciplines and career paths. Our corporate culture is responsible for more than half of the corporate team being with the company for 10 years or longer. This type of longevity is unique but not surprising given the combination of outstanding working conditions, generous benefits and opportunities to grow and develop professionally and personally.

We are seeking a Resident Concierge for 40 luxury rental apartments of this building located in DC's exciting West End. The Resident Concierge is the first-person prospects and residents meet when they come home. This person takes ownership and pride in creating stellar first impressions and building ongoing positive relationships and is responsible for providing outstanding frontline customer service to ensure resident satisfaction throughout stay. Specific duties include greeting and assisting residents, processing resident payments, and day-to-day maintenance of the reception area.

Responsibilities

Front Desk Duties
  • Greet residents in a professional and courteous manner.
  • Answer all telephone calls and redirect callers as appropriate.
  • Manage check-in and check-out process of visitors/guests in an efficient and polite manner.
  • Provide knowledgeable and comprehensive information about the surrounding areas.
  • Assist in scheduling of move-ins and move-outs, scheduling and facilitating deliveries.
  • Provide guests with informational pamphlets, discount coupons, and other materials.
  • Handle guest mail, faxes, and deliveries in accordance with established practices and policies.

Customer Service
  • Handle questions and requests in a friendly and timely manner.
  • Resolve issues and complaints promptly and politely.
  • Accommodate residents' special requests whenever possible.
  • Maintain ownership of the process of resolving resident and guest complaints.
  • Provide guests with accurate information about hotel rooms, prices, services, and amenities as required.
  • Coordinate guest wake-up calls when required.
  • Ensure guest satisfaction by remaining attentive to their needs.

Administrative and Cash Handling Duties
  • Calculate, prepare, and distribute guest bills.
  • Collect and process all payments, including cash, credit card, and checks.
  • Balance cash register at the end of each shift, and account for any discrepancies.
  • Prepare daily financial reports.
  • Maintain confidentiality of proprietary information and resident identification

General Maintenance
  • Promptly report all maintenance needs, and coordinate maintenance and repairs with appropriate staff members.
  • Ensure reception and lobby areas remain clean and tidy at all times.


Qualifications

Formal Education and Certification
  • High school diploma or equivalent required.
  • Luxury Hotel/Hospitality/Concierge: 2 years desirable, but not required.


Personal Attributes
  • Outstanding customer service and interpersonal skills.
  • Enthusiasm and courtesy in interpersonal interactions.
  • Strong verbal and written communication skills.
  • Exceptional organizational skills.
  • Able to work under pressure
  • Dependable and detail-oriented with excellent follow-through skills.
  • Ability to effectively manage competing priorities.
  • Basic accounting skills.


Excellent salary and benefits to include employer paid health, short and long term disability, life insurance and 401-K. Thorough Background investigations will be conducted prior to hire.

Polinger Company is an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.

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