Account Clerk III

Location
Alexandria, VA
Salary
$36,917.92 - $60,683.34 Annually
Posted
Jun 13, 2019
Closes
Jun 27, 2019
Ref
2019-00331
Function
Administrative
Hours
Full Time
Account Clerk III

The City of Alexandria is located in northern Virginia and is bordered by the District of Columbia (Potomac River), Arlington and Fairfax counties. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria is the seventh largest city in the Commonwealth of Virginia. Alexandria has a charming waterfront and is a unique and historic place to live and work. About one-quarter of the City's square miles have been designated as a national or local historic district. We proudly embrace our rich history and seize the endless opportunities that lie ahead. If you are interested in working for the vibrant City of Alexandria, we invite qualified candidates to apply for Account Clerk III position.

An Overview
The City of Alexandria's Finance Department is looking for a motivated, responsible, customer service-oriented Account Clerk III to join our team. As a member the Revenue Division, serving at the Customer Service Center counter on the first floor of City Hall, the Account Clerk III provides Alexandria residents and business owners with high quality tax related customer service, assisting walk in and call in customers with vehicle assessments and all issues related to City taxes (e.g. business, meals, and transit taxes, among others). The Account Clerk III performs their work under the general supervision of the Car Tax Manager. A significant aspect of this work involves use of the City's personal property (car tax) system and the business tax system, RevOne.

What You Should Bring
The ideal candidate has some familiarity with the policies and procedures governing tax administration in local government and is passionate about providing Alexandria residents and businesses with friendly, efficient, and competent tax services. Additional skills and abilities include:
  • Knowledge of the administration and assessment of personal property taxes;
  • Knowledge of the administration of business taxes;
  • Knowledge of the administration of trustee taxes, such as Meals Tax and Admissions Tax;
  • Ability to read and comprehend government documents including the Code of Virginia and the Alexandria City Code;
  • Skill with Microsoft Excel (e.g. tables, SUM functions, sorting and filtering) and Word (e.g. formatting, mail merge);
  • Ability to explain government regulations in plain language;
  • Ability to communicate effectively through thoughtful and incisive questions to gain a complete understanding of customer issues and requests;
  • Ability to provide high quality customer service in a fast-paced environment.


The Opportunity - Examples of Work
  • Establishes tax accounts for personal property (car tax) and business tax customers;
  • Assesses vehicle personal property tax accounts;
  • Answers taxpayer questions in person, over the phone, by email, and by physical mail;
  • Researches and resolves difficult taxpayer complaints and problems regarding various tax issues using state and local guidelines;
  • Adjusts personal property and business tax accounts;
  • Prepares and reviews statistical reports related to vehicle personal property;
  • Maintains accurate, well-organized records for all tax-related documents in Revenue Division's Laserfiche database;
  • Performs related work as required.


About The Department
The City of Alexandria's Finance Department is a fast-paced, diverse, and customer service focused operation that serves both members of the public and the other departments of the City itself. The Finance Department has seven divisions and in fiscal year 2019 is operating with a total budget of $13.5 million and 104.25 FTE positions. The main responsibilities of the Finance divisions are as follows:
  • The Revenue Division assesses personal property (car tax), meal sales, transient lodging and other taxes, as well as issuing business and professional licenses;
  • The Treasury Division bills, collects, invests, and manages all City monies;
  • The Real Estate Assessments Division appraises each parcel of real estate in the City, the value of which is used to bill for the real estate tax;
  • The Purchasing Division is responsible for centralized City procurement;
  • The Accounting Division maintains records on the financial operations of the City and prepares the City's monthly and annual financial reports;
  • The Pension Division manages pension plans for City employees; and
  • The Administration Division provides executive-level strategy and direction via the Director and Deputy Director and also administers the department's budget, human resources, and performance management. This division also provides risk management services for the City and manages the City's enterprise resource planning (ERP) system, Munis.


Minimum & Additional Requirements

High School Diploma or GED, and three years' experience in bookkeeping and related clerical work equivalent to the level of Account Clerk II, including the preparation of financial reports, and completion of high school level courses in bookkeeping, business arithmetic and English; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Preferred Qualifications

Bachelor's degree; experience in direct customer service; experience assessing and adjusting Virginia local taxes.

Notes

This position requires the successful completion of pre-employment background checks including but not limited to drug testing, criminal background.

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