Reimagine Servicing Project Manager

Freddie Mac
McLean, VA
Jun 12, 2019
Jun 21, 2019
Full Time
Do you have a combination of technical integration and project management skills in the mortgage industry? Are you someone who thrives on meeting the needs of your customers and delivering solutions? If so, we are your next destination employer! Apply today to join Freddie Mac's Single-Family Strategic Delivery Division, as our newest Reimagine Servicing Project Manager.

The Manager role will be part of the Strategic Technology Integration team within Strategic Delivery Division. The position is responsible for the planning and execution of significant integration of Freddie Mac origination and loan delivery technology solutions with our customers and vendors. The role will lead multiple complex projects with internal/external customers and vendors throughout the lifecycle of a project.

The hired incumbent will manage a portfolio of customer/vendor integrations, each might span multiple products and/or vendor technology interfaces. The role will manage scope, schedule, quality, risk and issues, impact on systems and processes. This position works in a consultative role with our customers and vendors as technology solutions are delivered to end users.

Your Work Falls into These Primary Categories:

Customer & Vendor Management and System Integration
  • Collaborate with customers and vendors to develop formal implementation plans; including key success metrics and milestones
  • Partner with Sales management to facilitate the transition from technology sales to integration
  • Collaborate with customers, vendors and internal business partners to ensure product adoption
  • Thrive in an environment with changing priorities
  • Successful delivery against stated objectives (both internal and external customer)
  • Ensure successful system integration testing and verification. Create and/or update system integration specifications, data standards, forms, design documents and test cases
  • Maintain in-depth understanding of customer/industry trends and needs, as well as Freddie Mac strategic objections and technology solution roadmap
  • Conduct detailed process reviews to map, embed and optimize the assimilation of new tools and functionality into the customer experience and process
  • Translate learning and feedback into improvement opportunities for both the technology solutions and integration processes
  • Monitor and report on all integration efforts and outcomes
  • Provide direction and oversight to customers and vendors on complicated technology solutions that are highly creative
  • Provide guidance to subordinates within the Strategic Technology Integration team.


  • 8-10 years of related work experience
  • Bachelor's degree in any related field
  • 3 or more years of related management experience
  • Primary (lender) mortgage market experience
  • Prior experience implementing technology solutions with lenders (with lenders as customer)
  • Detailed understanding of lender mortgage origination process/environment (people, process and technology
  • Technical knowledge related to technology platforms, infrastructure and data
  • Strong facilitation and project management skills with technology focus
  • Significant experience implementing mortgage-related technology solutions
  • Ability to report on project level plans to Customers and Vendor partners (of varying level from staff level to Executives)
  • Self-starter who can work independently as well as in a group

Key to Success in This Role
  • Deliver assigned project objectives on time, managing stakeholder expectations along the way
  • Anticipate risks and manage issues; proactively seek and resolve problems
  • Excellent written and verbal communication skills
  • Self-starter who can work independently as well as in a group

Top 3 Personal Competencies to Possess
  • Customer Focus - Personally engage with customers to learn their needs while delivering prompt and high- quality customer service
  • Drive for Execution - Be accountable for strong individual performance treating obstacles as challenges to overcome, not excuses
  • Partnership - Build trust and strong partnerships with Lenders and key internal stakeholders through my own actions

Preferred Skills

  • Working knowledge of MISMO and related mortgage industry data standards
  • Experience driving high -visibility, mission critical, projects
  • Excellent written and verbal communication skills

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

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