Director, Membership and Career Center

NAFSA: Association of International Educators
Washington D.C.
Jun 12, 2019
Jul 17, 2019
Program Manager
Full Time

Position Summary:  The Director, Membership and Career Center, leads the organizational effort to acquire and retain members, ensuring that the association's programmatic offerings align with what members and other stakeholders seek from NAFSA, as well as building robust systems for identifying and successfully encouraging engagement in NAFSA programs and activities within the global higher education marketplace. This position also oversees NAFSA’s Career Center which provides job registry services and a career development and mentoring program at the annual conference.  Reporting to the Senior Director of Marketing, the Director also collaborates closely with the Deputy Executive Director (DED), Leadership and Professional Development Services (LPDS).

Major Functions and Responsibilities

  • Collaboratively develop and execute membership recruitment and retention strategies (40%)
  • Monitor, identify, synthesize, and report on trends and key business indicators using a diverse group of data sources that aid member acquisition and retention (15%)
  • Enhance current Career Center activities and guide transition to a more robust, engaged operation (15%)
  • Provide outstanding customer service to all members and member prospects using a variety of communication platforms (20%)
  • Performs other responsibilities as assigned (10%)

A complete position description is available on our application platform and at the NAFSA Career Center webpage. 

Required Qualifications:

  • Bachelor’s degree or an equivalent combination of education and experience
  • A minimum of five years of experience with a professional or nonprofit association (or similar organization) leading, developing, and implementing membership-related projects
  • Proven success in executing lead generation, member acquisition, onboarding and retention programs
  • Strong communication skills, both oral and written, including presentation delivery
  • Superior leadership, budgetary, and interpersonal skills that include team management, cross-team collaboration, and mentorship
  • Superb analytical skills and a keen understanding of data and metrics and their relationship to membership trends
  • Experience with association management systems (AMS)
  • Demonstrated ability to persuasively promote the benefits of membership and the importance of being actively engaged in the life of the association
  • Proficiency with digital marketing, including social media, email marketing, marketing automation, and data-driven marketing

Desired Qualifications:

  • Familiarity with PowerBI and Tableau or similar data reporting tools
  • Experience with iMIS20
  • Prior experience in designing and managing association career centers including the development of programming, management of job registries, and the acquisition or curation of programming content
  • Exposure to or experience with volunteer management and component management



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