Remote Technical Customer Support Leader

Employer
VirtualVocations
Location
Fairfax, VA
Posted
Jun 10, 2019
Closes
Jun 18, 2019
Ref
140929683
Industry
Other
Hours
Full Time
A training solution company has an open position for a Remote Technical Customer Support Leader.Individual must be able to fulfill the following responsibilities: Deliver excellent interactions over email and phoneSupport users of the company's web and mobile applicationsIdentify, refine, track, and automate reporting of customer support metricsPosition Requirements Include:Ability to participate in weekly product meetingsStrong record in customer support/success or sales engineering for a B2B SaaS productExperience and prudence dealing with sensitive data and systemsUnderstanding of AWS, Azure, and/or Google Cloud Platform service offerings

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