Remote Technical Customer Support Leader
- Employer
- VirtualVocations
- Location
- Arlington, VA
- Closing date
- Jun 18, 2019
View more
- Industry
- Other
- Function
- Help Desk Technician, Management, IT
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
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A training solution company has an open position for a Remote Technical Customer Support Leader.Individual must be able to fulfill the following responsibilities: Deliver excellent interactions over email and phoneSupport users of the company's web and mobile applicationsIdentify, refine, track, and automate reporting of customer support metricsPosition Requirements Include:Ability to participate in weekly product meetingsStrong record in customer support/success or sales engineering for a B2B SaaS productExperience and prudence dealing with sensitive data and systemsUnderstanding of AWS, Azure, and/or Google Cloud Platform service offerings
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