Patient Access Supervisor

Rockville, MD
Jun 12, 2019
Oct 02, 2019
Full Time
The Patient Access Supervisor is responsible for developing, implementing and managing the efficiency and effectiveness of the Patient Access Departments. This includes activities in scheduling, pre-admission, pre-registration, admission, registration & Quality Assurance. This position will work closely with the Supervisors of HIS and Business Office to apply new and emerging approaches to our business processes. This position will perform any and all job related duties as assigned.

Questions regarding this position, please contact Chris Rivera (Manager, Talent Acquisition) at (714) 361-6836.

Essential Job Functions

Human Resource Leadership
Customer Service/Continuous Improvement
Revenue Cycle Consulting/Management
Professional Development
Department Development
Duties and Responsibilities

Human Resource Leadership

Acts and leads in a manner that is reflective of the philosophy, vision and values of Healthcare Management Solutions. Integrates these values throughout all initiatives and efforts.
Works collaboratively with Human Resources and respective Officer or Director to appropriately select staff to perform Patient Access functions and to monitor/manage staff levels. Administers human resource policies and procedures and ensures that positive human resource practices are implemented.
Uses a proactive leadership style to model and promote a culture of trust and communication.
Seeks suggestions and input from staff and colleagues.
Promotes an active participation of all staff in decisions that affect them.
Provides leadership and mentoring to individuals reporting directly to this position.
Demonstrates ability to measure individual employee performance against criteria-based performance standards and uses evaluations as management tools and opportunities for coaching and developing staff.
Knows the key requirements of each position and holds staff accountable for the responsibilities inherent in their roles.
Holds all staff members accountable for following and adhering to all applicable rules, regulations, laws and guidelines.
Encourages personnel to attend educational opportunities relevant to their position and supports their attendance.
Customer Service/Continuous Improvement

Promotes a service-oriented culture within the organization and assures satisfaction with the quality and amount of support provided for departmental functions, initiatives and projects.
Assesses and responds to current and future internal and external healthcare trends in order to establish and ensure the necessary direction for revenue cycle activities.
Continually seeks ways and means for improving the delivery and support of Patient Access activities and programs.
Assures that all departmental systems incorporate the principles of total and continuous quality improvement while exceeding the expectations of the customers.
Assures satisfaction among customer groups with the quality and amount of support provided by monitoring and responding appropriately to outcomes and feedback.
Understands the job functions of all Patient Access staff, is aware of process flow across departments, and involves them, as appropriate, when recommended actions may impact their work functions.
Department Development

Provides input into strategic plans, goals, objectives and budgets for Patient Access Department.
Assists with implementation plans.
Provides input into Job Descriptions for Patient Access positions.
Develops operational procedures related to Patient Access Department.
Researches and recommends various technology tools available to support Revenue Cycle initiatives.
Performs on-site operational reviews of various Patient Access processes and publishes recommended action plans/proposals in consultation with the Patient Access Manager.
In conjunction with other department leaders, implements strategic and operational initiatives in Revenue Cycle Management.
Develops and utilizes monitoring and reporting techniques and systems.
Professional Development

Maintains professional development and growth through professional affiliations, seminars and workshops to keep abreast of trends in revenue and healthcare in general.
Participates as appropriate in continual education programs and activities that pertain to healthcare management, as well as specific functional areas.
Develops and maintains an annual professional development plan.
In all cases, the Patient Access Supervisor is responsible for the following:

Supervision as required by the Management Agreement.
Action plan development, monitoring and updates.
Reporting of Revenue Cycle Indicators, Forecasts, etc related to Patient Access.
Achievement of specific performance objectives outlined for Up Front Collections; Registration Indicators & Quality Assurance.
Client Responsibility

The Patient Access Supervisor is responsible for supervising the processes of scheduling, pre-admissions, in-patient; outpatient & emergency department admissions, as directed by the Patient Access Manager.

Complies with hospital, department, and unit standards, including but not limited to safety, quality management, environmental, confidentiality and patient care.
Prioritize work and provides prompt and efficient service.
Demonstrates competency in selected administrative skills, including but not limited to:
Overall responsibility for hiring and supervising staff in scheduling of admissions, pre-certification, pre-registration, insurance verification, up-front cash collection and bed control staff for inpatients, outpatients and ER patients.
Develop and monitor specific objectives, budgets, and performance standards for each area of responsibility.
Establish policies and procedures for scheduling, admissions, pre-certification, pre-registration, insurance verification, up-front cash collection, bed control and ensure compliance.
Coordinate with all appropriate departments within the hospital to ensure completion and accuracy of registration process, especially case management, financial counseling and ER care delivery.
Stay up-to-date on all regulatory issues and ensure compliance.
Ensure optimal staffing at all times . . . coordinate coverage for absent personnel, including taking call responsibility.
Communicate individual and team goals.
Respond to complaints or inquiries as referred by the department staff.
Collaborates with Quality Assurance/Trainer to assess quality of registrations and coordinate necessary training.
Demonstrates "TBD" skills, including but not limited to participating and communicating in an articulate and persuasive manner with peers, staff, and management.
Participates in the development and attainment of team, department, and hospital goals.
Performs other related duties as assigned or requested.
Ensures confidentiality with regards to Health Center business and patients.
Demonstrates responsibility and accountability for own professional practice in regards to:
Attending and participating in team meetings;
Utilizing email, memos, formal and informal meetings to disseminate information; volunteering or accepting assignments for projects;
Abiding by the Health Center mission, vision and team ground rules.
Establishes professional contact and positive public relations with physicians' offices, patients, patients' families, insurance companies and other agencies as a representative of the client facility.
Bachelor's Degree or equivalent experience.
Two years hospital management experience in revenue cycle functions, preferred.
Demonstrated competency in working in teams and ability to effectively communicate with all levels.
Demonstrated leadership in creating and implementing new processes.
Questions regarding this position, please contact Chris Rivera (Manager, Talent Acquisition) at (714) 361-6836.

Administrative Skills

Computer literate.
Working knowledge / use of Excel Spreadsheets.
Ability to make presentations to large and small groups within the Health Center.
Strong verbal communication and interpersonal skills.
Ability to work well with staff, peers, members of top management and physicians.
Ability to organize, develop work plans, determine scope of projects, assign appropriate resources, set priorities and meet time lines.
Excellent math and writing skills.
Physical Demands

Occasional prolonged standing, walking and sitting.
Occasional lifting of supplies and equipment.
Occasional reach, stooping and bending.
Visual ability to read computer monitors and printouts.
Ability to communicate distinctly via telephone.
Mental/Physical Requirements
Strong conceptual, as well as quantitative and qualitative analytical skills
Work as a member of a team as well as be a self-motivator with ability to work independently
Constantly operates a computer and other office equipment to coordinate work
Frequently travels by airplane, train or car as necessary to perform work at another location
Regularly uses close visual acuity and operates computer equipment to prepare and analyze and transmit data
Generally works in an office environment

EEO/C&B Statement
Navigant Cymetrix is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information or any other basis protected by law, ordinance, or regulation.

Navigant will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

Work Schedule:

On-call weekend rotation.

Tobacco Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine use.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine). Those testing positive for cotinine are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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