Strategic Change Management Program Manager / TAM

Jun 10, 2019
Jun 18, 2019
Full Time
Department Marketing Statement:

Reporting to the Director of the Office of Transit Asset Management (TAMO), located currently in new office space adjacent to the New Carrollton Metrorail station, this individual will oversee, communicate and coordinate the evolution of transformative asset management organizational and business process change management activities for the enterprise, including cross-functional initiatives and those with high visibility.

This is an opportunity for an experienced change manager to organize and implement programs and plans contributing to the continued turnaround success of the Nation's Capital Region public transit system - Metro.

Serving the District of Columbia, Maryland, and Virginia service area, the incumbent will have a guiding role in the critical implementation of business process change to drive an aggressive Asset Management strategy.

Organizing the overall deployment strategy for Asset Management, achieving engagement from stakeholders, end users, re-engineering and optimizing legacy business processes to current best practices, and liaising with Metro's Executive Management Team and Metro leadership will be among the many rewarding challenges of this position. This role requires a mission-driven individual who is politically savvy and capable of providing thought leadership for the development, governance, framework, and strategy to intelligently over $40 billion worth of transit assets.

Minimum Qualifications

  • A Bachelor's degree in Business Administration, Public Administration, Business Management, Public Relations, Organizational Leadership, Economics, Planning, or Architecture

  • A minimum of ten (10) years of demonstrated successful experience in the planning, development, communication and implementation of multi-party programs and/or partnerships with shared purpose and outcome
  • Demonstrated experience and abilities in the formulation and presentation of organizational messages and implementation of business plans

  • N/A

  • Master's degree in Public Administration, Business Administration, or Planning

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Job Summary

This position leads the Authority wide Change Management program for Transit Asset Management. It serves as a key senior member of the leadership team within a critical business organization of Washington Metropolitan Area Transit Authority (WMATA) tasked with the development, oversight and support of regulatory high-profile initiative to improve agency economic efficiency and overall performance goals aligned with the visions of the Authority. Additionally, the incumbent will provide a strategic approach to communications, change management efforts and organizational transition for business process improvements. The Program Manager's primary responsibility is to manage the personal and group interface of strategic projects for more than 100 different lines of business related to asset management activities to improve agency service quality, overall performance goals, and regulatory compliance

The incumbent collaborates with executive and senior level staff to facilitate and support cross-enterprise communication and organizational change management, related to the establishment and continuity of Metro's asset management practices into a systematic, coordinated, an adopted organizational strategy. This senior level program management position manages the planning, development, direction and control of the documents, analysis and recommendations process to deliver action-oriented communication vehicles for the implementation of WMATA's policies, procedures, and targeted actions regarding its organizational-wide asset management practices and organizational competency.

Essential Functions
  • Serves as a resource to the Executive Management Team, the Senior Management teams across WMATA, and Technical Review committees for strategic planning, portfolio management and implementation of significant strategic initiatives; and presents recommendations to Executive and Senior Management for approval.
  • Oversees, communicates and coordinates the evolution of formal organizational and change management activities across the enterprise including cross-functional initiatives and projects as directed. Organizes necessary actions and manages communications in support of the Authorities Strategic Goals and General Manager and Chief Executive Officers sponsorship of MAP-21 as required within the Transit Asset Management (TAM) Plan and following Federal, State, and Local rules and regulations.
  • Provides change management guidance and implementation for the effort to create continual improvement and change in both the management system and organizational culture around Transit Asset Management at WMATA. Working in support of the Department of CPPM, this leader communicates the business case, change recommendations, and memorializes actions taken by Directors and Offices to upgrade the Authority's asset management capabilities and competencies.
  • Plans, directs, develops and implements internal and external communication strategies to effectively enhance the agency-wide adoption of the Asset Management governance, framework and strategy. Improves the way the incremental milestone achievements are acknowledged, documented, communicated and even celebrated, leveraging best practices from other public agencies and private companies who have implemented similar business process change efforts.
  • Leads the organization of and dissemination of short-term and mid-range goal setting and implementation milestones to build a sense of endurance and better enable achievement of long-term Asset Management goals. Coordinates and guides professional staff in activities associated with breaking down the TAM Action Plan and Implementation Timeline into achievable blocks with necessary specificity in actions, owners, outcomes/deliverables and schedule to further facilitate implementation.
  • Directs and coordinates internal and external communication and implementation of this enhanced Action Plan and Implementation Timeline, with incremental milestones and additional details, across key business units. Provides expert guidance to technical professionals to customize the Action Plan to best serve the diversity of critical business units and asset owners and the complexities of the WMATA's transit operations but without compromising overall Transit Asset Management goals.
  • Works with CPPM directors to develop meaningful performance metrics to measure achievement of organizational improvement, systems change, and reporting on organizational and program success and additional opportunities for advancement. Communicates the effectiveness of implementation of Transit Asset Management Plan and policy, making recommendations to improve both performances and reporting in future years. Reviews analyze and develop recommendations to support implementation actions, policies, and management decisions of TAM Plan implementation; develops alternative methods to enhance implementation strategies that benefit both WMATA's TAM and overall effectiveness.
  • Leads change initiatives and process improvement activities to help WMATA achieve its goal of sustainability and long-term financial viability, specifically seeking ways to develop and promote opportunities to increase and optimize revenue.
  • Supervises subordinate staff to include interviewing, hiring, training and coaching employees; planning, assigning and directing work; leveraging team and individual strengths; managing performance; rewarding and disciplining employees. Leading contractors and 3rd party vendor relationships (agreements, statement of work, deliverables, schedules) and perform Contracting Officer duties as needed.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Personal Interview
  • Skills Assessments
  • Verification of education and experience
  • Criminal Background Check
  • Credit history report for positions with fiduciary responsibilities
  • Successful completion of a medical examination including a drug and alcohol screening
  • Review of a current Motor Vehicle Report


Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists. Our hiring process is designed to be accessible and free from discrimination.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job Descriptions are available upon confirmation of an interview.

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