Desktop Support Coordinator
Title: Desktop Support Coordinator
Category: Exempt, Regular
Department: Software Systems Development and Research
Benefits: 22 Days Annual Leave, 15 Days of Sick Leave, 3 Days Personal Leave, 15 Paid Holidays,Tuition Remission, Health, Dental, Vision, and Prescription
As the largest university library system in the Washington D.C.-Baltimore area, the University of Maryland Libraries serve more than 37,500 students and 4,200 faculty of the flagship College Park campus. The University of Maryland Libraries share the teaching, learning and research goals of the university. Its role as a key academic resource is evident in its service to the academic community and its actionable strategic plan. Recent membership in the Big Ten Academic Alliance is particularly meaningful to the University Libraries and will further propel the university’s ascendancy in academic excellence.
As a member of the User and Systems Support assists with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require knowledge of application software and operating systems to diagnose and resolve unique, recurring and non-recurring problems.
The position also provides one-on-one consulting with end users and Library staff, and will lead and coordinate desktop support projects. This position requires independent and team-based analyses, problem-solving and communication. Work is performed with little supervision and requires initiative and judgment. As needed, this position will assist in the maintenance and testing of network servers and associated equipment; and, as needed, assist in the supervision of student assistants and junior technicians.
Bachelor’s degree from an accredited college or university in a information technology related field, or an equivalent combination of education and IT experience.
● Three years of directly related experience, including two years of directly related experience in supporting Windows environment using MDT, SCCM, or any new imaging technologies
Associates degree and five (5) years related experience.
HS Diploma and seven (7) years related experience.
KNOWLEDGE, SKILLS AND ABILITIES
● Knowledge of computer hardware, operating systems, application software, client/server concepts, networking/telecommunications.
● Knowledge of and experience with Mac environments.
● Ability to analyze technical situations, communicate effectively with users, document technical and procedural content, work within a team.
● Ability to lead and supervise projects.
● Ability to work under pressure.
● Good communication skills (written, oral and listening).
● Strong multi-tasking skills. Must have ability to work independently, as well as be a team player.
● Possession of a valid U.S driver’s license.
● Ability to think critically – Use logic and analysis to identify the potential enhancements and flaws in security measures and desktop support.
● Ability to make decisions and resolve problems – Seek out information and data to evaluate, prioritize and formulate best solution or practice.
● Ability to demonstrate leadership and foster collaborative team approach – interacts well with front line and management providing consultation and expert advice on systems security related topics.
● Ability to analyze, interpret and present research findings into clear, concise reports.
● Ability to communicate clearly and concisely, both orally and in writing.
● Ability to establish and maintain effective working relationships.
● Ability to work independently and demonstrate initiative.
● Ability to research, test and evaluate vendor hardware and software products
For the full position description, please go to http://www.lib.umd.edu/hr/employment-opportunities/staff-faculty-positions.
APPLICATIONS: Electronic applications required. Please apply online at https://ejobs.umd.edu/postings/70497. No relocation assistance will be provided. You must be legally able to work in the United States; the University of Maryland Libraries will not sponsor individuals for employment. An application consists of a cover letter which includes the source of advertisement, a resume, and names/e-mail addresses of three references.
Applications will be reviewed as they are received and accepted until June 24, 2019.
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.