Senior Benefits Specialist

Washington, DC
Jul 08, 2019
Jul 18, 2019
Full Time
Application Instructions

Please list all professional experience and explain any gaps in employment history.

Job Description

The Senior Benefits Specialist is responsible for administering The Washington Post's health and leave plans, including financial management, HRIS configuration and maintenance, document review and compliance, process documentation, employee education, and vendor relationships. This role reports to the Director, Total Rewards.

  • You are a mid-career professional who has a well-rounded benefits administration experience, including health & wellness, occupational and non-occupational disability, and retirement plan administration.
  • You have no problem wearing four hats at once: (1) subject matter expert, (2) vendor manager, (3) day-to-day operations and project manager, and (4) point-of-contact for employees facing difficult and complex leave- and benefit-related issues.
  • You have analytical mind and constantly reengineer your day-to-day processes and HRIS systems to increase speed and efficiency. You are proficient in manipulating data to drive your decision making.
  • You like the details and have a knack for catching errors even while moving quickly and under deadline pressure.
  • You are obsessed with excellent customer services and can explain complex concepts to non-technical audiences. You serve as the point-of-contact across several, separate LLCs who share similar, but not always identical, benefit plans.
  • You have proven success building relationships with employees, managers and executives throughout the organization. You possess sound judgment to know when to involve key stakeholders and how to present information to them.
  • You are exceptionally organized and thorough, yet capable of moving quickly, managing several projects at the same time and meeting deadlines.
  • You are cost-conscious, and actively look for errors and opportunities to reduce expenses while maintaining the relevancy and competitiveness of the company's benefit plans.

Major Responsibilities:
  • Deliver excellent customer service and resolve employee leave- and benefits-related issues by researching policies and procedures, enhancing data accuracy in applicable systems and integrations, and coordinating with internal teams, vendors and third-party administrators.
  • Maintain HRIS system functionality by contributing to system upgrades, configuration changes, testing, annual open enrollment, and related activities. Maintain process and technical documentation.
  • Execute plan design changes and wellness initiatives by coordinating with insurance carriers, managing open enrollment and wellness events, verifying system changes, and updating employee communication materials.
  • Drive successful resolution of leave and workers compensation cases and ensure timely return-to work by monitoring claims, holding third party administrator accountable according to contractual agreements, participating in claims reviews, facilitating employee transition from short-term to long-term disability, or coordinating return-to-work activities.
  • Ensure timely reporting of claims to Workers' Compensation vendors by serving as the primary point of contact for all Workers' Compensation claims and liaising with supervisors, employees, and other internal stakeholders.
  • Educate employees about benefit programs by developing and maintaining communication materials and designing employee workshops.
  • Support management decision-making by preparing utilization reports, analyzing trends, and recommending plan design enhancements, process changes, and wellness initiatives.
  • Audit invoices, verify expenses against contract terms & conditions to ensure billing accuracy, and work with vendors to resolve discrepancies. Process invoices in the invoice-management system.
  • Ensure compliance with federal, state, and local legal requirements for health & disability plans by monitoring regulatory changes, obtaining legal opinions, preparing and submitting legally-required filings, coordinating plan amendments, and distributing legally-required notices.

Experience and Qualifications
  • Bachelor's' degree in Human Resources, Business Administration, Finance or related field
  • 5-7 years of benefits administration experience
  • Excellent customer service and communication skills
  • Strong Excel, data manipulation and presentation skills
  • Ability to handle sensitive and confidential matters and balance empathy for employees with plan rules and limitations
  • Systems thinking skills; ability to develop process flows and improve efficiencies
  • Ability to plan, set priorities, and manage multiple projects while meeting strict deadlines

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