Security Receptionist (English and French Language Skills Required) (Anticipatory)
The Embassy of Canada in Washington, D.C. is accepting applications to staff the position of Receptionist (English and French language skills required), details as follows.
Position title: Security Receptionist (English and French language skills required) (anticipatory)
Location: Embassy of Canada, Washington, D.C.
Position no: EXT-304811
Starting salary: $44,047 USD plus benefits
Competition no: 3290
Date posted: 05/31/2019
Closing date: 06/09/2019 06:00:00 PM EST.
Employment Tenure: Indeterminate
This staffing process may be used to create an eligibility list of qualified candidates for this position and for similar positions with various tenures, including indeterminate, term, assignment/ transfer, emergency, and acting opportunities at the Embassy. When you submit your application, you must specify all types of employment tenures for which you wish to be considered, e.g., indeterminate, term, assignment/transfer, and/or acting.
CANDIDATES CAN ONLY APPLY VIA THE LINK BELOW:
· Persons living in the greater Washington Metropolitan area.
· Employees of the Embassy of Canada in Washington, DC.
· Employees of any Canadian Mission in the United States. Relocation will not be paid in any circumstance.
· Spouses and dependents of Canada-based staff (CBS) at the Embassy of Canada.
All applicants must:
· Have independent work authorization in the United States and status in accordance with United States protocol directives for foreign missions.
· Reside in the United States.
· Meet all of the Essential Requirements stated below.
· Submit resumes and cover letters by the closing date and time. The covering letter must:
o Demonstrate how you meet the essential requirements under language, education and experience;
o Confirm residency in the United States;
o Confirm independent work authorization in the United States. (US Citizen, LPR, or A-1 visa as required by the Department of State for employment in a foreign mission)
Note: Failure to provide any of the information required above will result in your application being rejected. All communication relating to this process, including email correspondence may be used in the assessment of qualifications.
Summary of duties:
Under the general supervision of the Deputy Management and Consular Officer, the Receptionist operates the central telephone switchboard and auto-attendant in both official languages; provides concise and accurate information in both official languages to visitors and callers concerning the Embassy and Canada in general; controls access to the Embassy, ensures that the reception lobby is in good order, and upholds the security policy; and may provide general administrative support, as required, to the Management and Consular section, including such tasks as data entry, scanning, filing, and basic internet research.
Candidates must demonstrate clearly how they meet the Language, Education and Experience requirements listed below. All communication relating to this process, including email correspondence may be used in the assessment of qualifications.
Fluency in English and French (both oral and written).
Successful completion of Post-Secondary School.
· Minimum of two (2) years of experience providing receptionist or extensive front-line customer service in a Corporate or Government office setting, which involved responding to inquiries from the public;
· Minimum of one (1) year of experience providing administrative support services to a diverse work team; and
· Experience using MS Office Suite.
Candidates who meet the Education and Experience requirements will be assessed on the following qualifications. The assessment may be a written test, an interview, an in-basket exercise, a skills test, or any combination of these methods.
· Knowledge of general administrative principles, including but not limited to filing, office organizational procedures, generally accepted meeting, email & phone etiquette, etc.;
· Knowledge of and demonstrated proficiency in computer software and systems, such as Microsoft Office Suite, such as Word and Outlook;
· Knowledge of security screening equipment procedures; and
· Basic knowledge of the structure of the Canadian Government.
· Communicate in English and French, both orally and in writing;
· Provide effective client service in person, by telephone, and electronically;
· Maintain composure when dealing with unusual situations or difficult clients;
· Assess situations that involve a security or safety issue;
· Initiate appropriate action in response to critical communications;
· Able to walk and stand for extended periods of time; capable of regularly and repeatedly lifting packages or bags up to 50 lbs (22 kg).
· Effective interpersonal skills;
· Sound judgment;
· Adaptable and flexible; and
· Collegial (team player).
The staffing process will consist of a review of all applications to ensure that applicants meet the essential requirements. Failure to meet any of the essential requirements eliminates candidates from further consideration in the competition. Only those applicants who meet these will be contacted by the Human Resources Section for an interview or other form of assessment of the Rated Requirements.
The assessment may include an interview, a written test and other tests that will consist of a series of questions designed to evaluate each applicant's knowledge, abilities and personal suitability for the position.
The Embassy offers a competitive salary plus leave and health benefits package. Leave includes paid vacation, sick, and family/personal leave. Health packages covers medical, dental, disability, and retirement. Other benefits include prime work location in proximity to Metro, standard 37.5-hour work week, on-sit parking, on-site gym with cardio and weight room, and on-site cafeteria. The Embassy promotes work-life balance and offers a dynamic and healthy work environment
The Embassy is committed to conducting inclusive, barrier-free selection processes.
Method of application:
Condition of employment (must be met):
· Eligibility for a Government of Canada Reliability Status which includes a criminal and credit background check;
· Independent work authorization in the United States and status in accordance with U.S. protocol directives for foreign missions (US Citizen, LPR, or A-1 visa as required by the Department of State for employment in a foreign mission);
· Perform moderate physical activity, including standing and/or walking for extended periods of time and regularly and repeatedly lifting packages up to 50 lbs (22 kg); and
· Work during any of the scheduled hours as needed (7:00 am - 3:00 pm) and/or (9:00 am – 5:00 pm) and/or (10:00 am – 6:00 pm).
Hours of work:
Normal hours of work for this position are in accordance with the Terms and Conditions of Employment for Locally Engaged Staff (LES) in the United States of 37.5 hours per week. The incumbent will be required to work during any of the scheduled hours as needed (7:00 am - 3:00 pm) and/or (9:00 am – 5:00 pm) and/or (10:00 am – 6:00 pm). Overtime will also be required on an as-needed basis.