Apex Systems is currently seeking a technical support specialist for a permanent opportunity located in Falls Church, VA. Our client is a leading security managed service provider and is growing quickly! Location: Falls Church, VA Length: Direct Hire / Permanent Rate: $60,000 - $75,000 Responsibilities: Maintain a thorough understanding of the fundamentals behind the Internet and its workings (OSI model, DNS, Security, IP Routing, TCP/IP Protocol, VPN, Firewalls, Port Forwarding, Spanning Tree Protocol), LAN and WAN. Setup and configure complex wireless networking that supports open or secured access and the ability to support video applications Maintain CCTV and various video systems and their associated network routers, gateways, and switches. Installation and service knowledge a plus. Configuring and installing client and server network software for upgrading and maintaining network and telecommunication systems Monitor performance and ensure video system availability and reliability Configure and setup Firewalls, VPN Concentrators and Security appliances for access to vital business applications Provide remote guidance and support to field technicians Very capable in handling Wireshark and other packet capture tools to capture wireless packets and analyze the network and device problems Managing assigned projects and program components to deliver services in accordance with established objectives. Responding to inquiries from customers, staff, administrators, service providers, site personnel and outside vendors, etc to provide technical assistance and support Provide Level-2/3 support and troubleshooting to resolve issues - network hardware and software Enter all correspondence and necessary information related to a case/ticket to a case management system Communicates the client's goals and represent the client's interests to the client team. Reports to the Services Manager, providing regular input on all support activity, including status and call reports as required Proactively review and set up improvement in workflow / processes on setting up clients' video systems configuration (post on-site install) to improve efficiency and effectiveness of the organization to support clients Any other duties as assigned by management Qualifications: Technical, analytical and interpersonal skills required Experience with video cameras, lenses, DVR, NVR and video management 5 or more years of Networking experience Experience in CCTV a plus Strong organizational skills and ability to multi-task in a small business environment Analytical and strategic thinker with the ability to troubleshoot and resolve customer concerns Availability in response to needs of the customer for installation, maintenance and equipment malfunctions Preferred Bachelor of Science Degree in Engineering, Computer Science, Communication or Information Technology Some experience in managing a team preferred Ability to communicate in an understandable, polite and friendly manner, both written and verbal Minimum travel to customer sites Must be willing to participate in and pass the company's pre-employment screening process including a background investigation, drug screening and driving record. If you are interested in this opportunity, please send an updated resume to [Click Here to Email Your Resume] EEO EmployerApex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178