Remote Customer Service Representative II

Employer
VirtualVocations
Location
Rockville, MD
Posted
May 24, 2019
Closes
May 28, 2019
Ref
109575465
Function
Customer Service
Industry
Other
Hours
Full Time
A leader in e-commerce operations and technologies is in need of a Remote Customer Service Representative II.Individual must be able to fulfill the following responsibilities: Act as brand ambassador for specific brandsAssist customers in resolving escalated or highly complicated issuesUse higher level of empowerment to resolve concernsApplicants must meet the following qualifications:6 months customer service or sales experienceProficiency with the Microsoft Office suite including email software (Outlook) and othersAbility to read and interpret documentsAbility to write routine reports/notes and correspondenceAbility to speak and communicate well with customersExperience with database/Internet research

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