Job Description Provide deskside support Services for Supported Desktop Standard Products at the End User's work location within a Facility in accordance with the established procedures. Provide a monthly standard report using available problem management data summarizing the deskside support Services provided during the prior month. Resolving end point issues such as OS, Application, Client end NW, Backup Management and IMACs Resolving of issues within the stipulated time limits, not falling below the minimum expected level of performance Remote support for non-critical locations Segregation of Infrastructure and application call. Forwarding the application related issues to Application team. Conferencing with service desk for vendor co-ordination, in case required. Support for mobile and tablet devices for approved users On-time response and resolution Provide support for Mail Client support to the end users and establish email connectivity. Support of Printer other peripherals which includes replacements servicing (as when required) installation and trouble shooting. Business and Enterprise Application support used officially in customer environment. Customer to provide the required training on Open Source Application wherever applicable Taking the required End user asset backup Fresh installation and user training on how to access the app (up to login page) During any issue, log the ticket and assign to a respective application L2L3 stakeholder for resolution Close the ticket once resolution group confirms. Coordinating with vendors for any application related issues. Receive requests for IMAC Services via the established procedures and create the required documentation Performing IMAC (Install, Modify, Add or Change) Installation of Desktops, Printers, Servers or Network device s. Movement of any of the equipment from one location to another and within the same facility logistics will be handled by customer Ensure Desktop to peer to peer LAN network connectivity as per SOP's