Duties

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
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Responsibilities

The incumbent is responsible for fundamentally transforming the unattended retail, vending and service market areas through innovative thinking, the use of technology, and creating a great customer experience aboard Marine Corps installations. Responsible for start-up and ongoing operations of micro markets and other unattended businesses, such as car washes, lockers, and vending machines, across Marine Corps installations. Develops and implements operations plan including site set up, standards, logistics, and verification. Responsible for focusing on individual market trends to generate sales growth, ensure constant appropriate merchandising and creative ideas for business development in existing markets. The incumbent reports directly to the Branch Head, Field Operations.

Develops procedures and standards for site operations while ensuring brand standards are followed. Establishes documented procedures for ordering processes, database maintenance, order fulfillment, sales and operational metrics, records and payment processing, corporate documents and records, contract maintenance and review, inventory evaluation, analysis, reconciliation and shrink, video monitoring and investigation, logistics, delivery, warehouse systems, suppliers, pricing and terms negotiations, health and safety, sanitation, equipment, fixturing, brand standards, graphics and signing, merchandising, and payroll metrics.

Facilitates, communicates and tracks MCX micro-market, vending and unattended services installation and opening processes. Facilitates projects or changes to ensure deadlines are met, identifies and communicates as necessary issues such as project delays, installation delays, service problems, pricing or rate issues, and other problems for awareness. Discusses project status, completion, success metrics, issues, customer and team satisfaction during internal meetings (scheduled and ad hoc). Communicates expectations and discusses alternative options or solutions for underperforming or unprofitable businesses.

Plans, organizes work, and manages internal procedures and resources to ensure maximum productivity and economies. Prepares internal office financial plans and related records and reports, and exercises authority on approved budget. Monitors programs on a regular basis, and initiates corrective action to ensure support of operating programs of MCCS. Manages new property resources and may provide direction on facility renovations and improvements. Develops long range plans in conjunction with internal operating directives. Must be alert to substance abuse and take appropriate action. Effectively supports the Marine Corps Equal Employment Opportunity and Sexual Harassment policies, and ensures compliance with fire, safety, and other environmental issues and programs. Maintains and enforces security of funds, merchandise, supplies and equipment to preclude or minimize the potential for fraud, waste and abuse.

Provides customer service to Micro Market partners on all market related items with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

This is a white-collar position where occasional lifting up to 20 lbs. may be required. Ability to travel throughout the enterprise up to 25% of the time.

Performs other related duties as assigned.

Travel Required

25% or less - Varies

Supervisory status
No

Promotion Potential
NA

Requirements

Conditions of Employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

Bachelor's Degree in a related field is highly desired. Four years experience managing a vending or foodservice operation. Must have experience managing micro-markets. Thorough knowledge of business practices, economic principles and ability to analyze trends/developments and make improvements in operating programs through innovative marketing, personnel management and retailing. Must have strong leadership skills with ability to influence without control. Expert negotiation skills required. Must have demonstrated financial acumen experience. Must have the ability to prioritize, multi-task and maintain flexibility in a fast-paced environment. Must be a self-starter with ability to work independently and interact with team members when necessary. Computer literate and experience in Microsoft Office tools with working knowledge of Word, PowerPoint, Outlook, and intermediate level skills in Excel. Knowledgeable in all the latest vending technologies such as cashless micro-markets, Lightspeed Automation pre-kitting and smart phone integration, etc. Must have Strong customer service orientation, excellent written and verbal communication skills, strong problem solving skills.

Education

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s), if applicable.

*If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Required Documents

Varies - Review "OTHER INFORMATION"

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.