Automotive Service Advisor
- Employer
- Capitol Cadillac
- Location
- Washington DC Metro Area
- Salary
- Commission based
- Closing date
- Jun 27, 2019
View more
- Industry
- Automotive
- Function
- Automotive Repair and Mechanic
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
Capitol Cadillac and Capitol Buick GMC have an IMMEDIATE opening for a qualified Service Advisor/Writer.
Job Purpose of Service Advisor/Service Writer:
Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
Responsibilities of Service Advisor/Service Writer:
* Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
* Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
* Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
* Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
* Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns and arranging towing if necessary.
* Maintains automotive records by recording problems and corrective actions planned.
* Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
* Maintain above average CSI and exhibit ability to handle high volume.
* Familiarity with ADP system and General Motors experience is a plus.
Skills/Qualifications of Service Advisor/Service Writer:
Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Safety Management, Computer Skills
Successful background check and pre-employment drug screening required. Benefits include vacation/sick days, health, dental and 401k.
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