Automotive Service Advisor

Washington DC Metro Area
Commission based
May 23, 2019
Jun 27, 2019
Full Time

Capitol Cadillac and Capitol Buick GMC have an IMMEDIATE opening for a qualified Service Advisor/Writer.

Job Purpose of Service Advisor/Service Writer:

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Responsibilities of Service Advisor/Service Writer:

* Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

* Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

* Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

* Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

* Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns and arranging towing if necessary.

* Maintains automotive records by recording problems and corrective actions planned.

* Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

* Maintain above average CSI and exhibit ability to handle high volume. 

* Familiarity with ADP system and General Motors experience is a plus.

Skills/Qualifications of Service Advisor/Service Writer:

Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Safety Management, Computer Skills

Successful background check and pre-employment drug screening required.  Benefits include vacation/sick days, health, dental and 401k. 

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