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National Store Manager

Employer
Crumbs & Whiskers
Location
Arlington, VA
Closing date
May 24, 2019

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Industry
Retail
Function
Management
Hours
Full Time
Career Level
Experienced (Non-Manager)
*To be considered, please apply directly on our website: https://crumbsandwhiskers.com/national-managerJob Summary: To ensure all C&W stores are running smoothly, efficiently, and profitably to fulfill the C&W Vision. To build, optimize, improve, and standardize the C&W Store Model. To elevate the guest experience, optimize operational efficiency, and deliver on KPIs for all store locations. To bring high energy and passion to the team, as well as foster the growth and development of our store teams. To manage and track performance of all C&W stores, creating an overall more systemized, efficient, and profitable company. To open new stores in any new markets we expand into. To staff management positions, enforce company policies, and train all team members to operate C&W stores according to standard.Responsibilities:Strategic WorkOversee and improve all C&W stores to ensure fulfillment of the C&W Vision.Create, evaluate, improve, and manage the C&W Store Models.Develop and execute quality control systems to consistently evaluate the implementation of existing systems & business processes.Build and monitor all store projects through the C&W Project Management System.Build systems to improve the daily functions of all C&W stores.Monitor current execution of all store operations manuals & store systems to ensure store efficiency, organization, and effectiveness.Identify all store improvement areas by evaluating stores on the C&W Standard through the C&W Store Reports. Mentor and guide store leaders in achieving the C&W Standard across all categories.Monitor store expenses to maximize all stores' financial potential. Ensure that the store leaders are complying with budget and managing C&W's finances efficiently.Collaborate with the CEO to improve and optimize store performance, customer service, cat health, and employee experience.Continually train, mentor, and provide guidance to all store managers.Provide ad hoc support and guidance for store manager in resolving any unforeseen or emergent store issues that arise.Foster growth of future company leaders - attract, hire, retain, develop and motivate retail staff to consistently achieve excellence in selling, customer service, merchandising and operations.Develop strategies for and oversee the continuity of the online presence for each C&W retail location (including Yelp pages and services such as Airbnb Experiences)Build effective, productive relationships and partnerships with all C&W store partners, including all rescues and cafes.Comply with and enforce all company policies and procedures; embrace and support company initiativesTactical WorkCreate and update all C&W Store Model documentation. Ensure all store documentation needs are met, and when store documentation needs arise, create or assign appropriate documentation.Train and mentor store leaders on hiring, on-boarding, training, and offboarding team members.Identify store needs, prioritize those needs, and create solutions to improve store operations.Ensure store managers address all improvement areas in their stores. Ensure that no unsatisfactory observations continue to repeat in store, and stores are consistently running per C&W standards and vision.Assign tasks to store leaders and ensure all tasks are done in a timely manner.Check reviews across all review platforms daily to immediately identify and address any guest concerns. Guide and when necessary, assist store leaders in remedying unsatisfactory reviews.Ensure all physical & electronic documentation is consistently maintained. Ensure all physical documentation in-store is consistently maintained.Monitor all store sales daily to ensure all C&W stores are staying on target with sales goals. Develop strategies and methods to increase store sales.Oversee consistent communication across all C&W retail locations and ensure all C&W employees all fully educated on our brand and our product offerings.Work with finance & accountants team on appropriate reporting for C&W locations.Train, coach, and continuously develop Store Managers through one-on-ones and in-store observations. Ensure Store Managers are well equipped to train their teams.Ensure that both C&W Store and the staff is reflective of the company brand standards; ie, through proper execution of branding direction, and through adherence to C&W Store dress code.Assess and prioritize training needs, and create content for training development efforts.Resolve any team member concerns fairly and in a timely manner.Note: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements.Location: Los Angeles or Washington DCRequirements:To successfully perform in this role, the individual should meet the following minimum requirements and qualifications:Multi Store/Store Manager experience preferredProven leadership and management abilityExperience in a customer service business; preferably in retailAbility to communicate effectively and passionately in order to relay product knowledge and servicesBasic computer skills and retail math knowledgeStrong time management, organizational, problem solving and communication skillsBe available to work a varied schedule, based on the needs of our unique businessAbility to actively supervise our shop floorAbility to travel to other C&W stores ~30%-50% of the timeQualities for Success:Passionate, energetic, high spiritedThrive in a fast-paced environmentStrategic thinkerCreative problem solverNatural leader, manager, motivator, and team builderOrganized and detail orientedKnowledgeable of cat care & cat healthLove the mission of Crumbs & Whiskers, and passionate about bringing the fun, beautiful C&W experience to as many people as possible!Please note before submitting an application: As a company, we take hiring very seriously. Interviewing with Crumbs & Whiskers may include video and phone interviews, written projects, and/or on-site interviews. We may be unable to follow-up with each and every applicant. If you are an individual with a disability and need an accommodation in order to apply for a posted job, please contact us at losangeles@crumbsandwhiskers.com. All applicants and employees are protected from discrimination under federal law. Crumbs & Whiskers is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.WHO WE AREConvention can be boring. Actually, it's almost always boring but that's why we're a cat cafe. We believe cats don't need to live in cages or lose their lives just because they don't have a home, and you sure as hell don't need to be a weird "crazy cat lady" to enjoy some cat cuddles. In fact, we believe crazy cat ladies are cool, rebellious, and fun (yes, this includes crazy cat dudes), and it's time for that stereotype and traditional adoption practices to change.Enter us. We're a place to snuggle and adopt rescue cats, but with your favorite latte and book in hand. We're the newcomers to the scene, and, much like your younger sister, the parents are still pretending we're going to turn out just fine. We probably will, but until then, we're hoping to rewrite the traditional rules of animal rescues & cafes, overturn common practices in company culture, redefine what it means to be a "crazy cat lady," and re-think adoptions as a whole.And do it all in style, of course.WHO WE ARE LOOKING FORIf you paid for your own stuff as a teenager, have pulled recyclables out of the trash, have relentless curiosity, and care passionately about animal welfare and small business development, we want you.

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