Cvent, Inc. (www.cvent.com) is the world's leading provider of cloud-based software for meetings and event management. Our platform of products includes software to manage and facilitate online event registration, meeting site selection, event management, e-mail marketing and web surveys. We also develop mobile apps for both corporate and consumer events. Founded in 1999, we currently have 3,700+ talented and dedicated employees around the world and are headquartered just outside of Washington, DC, in Tysons Corner, Virginia. Cvent has received a number of awards and honors recognizing our strong company culture, innovative products, stellar customer service and support, visionary leadership and investment in our employees. Our Firm Careers VIEW ALL APPLY NOW Team Lead, Client Services Consultant Experienced Cvent | Client Services | Gurgaon, Haryana Cvent, Inc. (www.cvent.com) is the world's leading provider of cloud-based software for meetings and event management. Our platform of products includes software to manage and facilitate online event registration, meeting site selection, event management, e-mail marketing and web surveys. We also develop mobile apps for both corporate and consumer events. Founded in 1999, we currently have 3,700+ talented and dedicated employees around the world and are headquartered just outside of Washington, DC, in Tysons Corner, Virginia. Cvent has received a number of awards and honors recognizing our strong company culture, innovative products, stellar customer service and support, visionary leadership and investment in our employees. What You Will Be Doing * Coach and mentor new Client Success Consultants on transactional and experiential cases * Train new and existing team members to enhance their knowledge of the product, role and processes * Help recruit and interview new team members * Produce and maintain internal training documentation and processes * Identify areas for team effectiveness and process improvements that will help enhance the client experience * Assign and directly support new team members on strategic and complex client tasks * Assist in leadership tasks, projects and strategic initiatives * Manage client escalations through resolution * Spend time outside of leadership tasks, serving as a Client Success Consultant on your own client accounts What You Need for this Position * Bachelor's degree required * At least 2 years of customer success experience * Excellent communication skills (verbal and written) * Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment * Ability to give constructive feedback to team members to help them improve in their role * Ability to work within a team to achieve goals * Strong business acumen, ethics and high integrity * Able to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software Skills & Requirements APPLY NOW * Bachelor's degree required * At least 2 years of customer success experience * Excellent communication skills (verbal and written) * Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment * Ability to give constructive feedback to team members to help them improve in their role * Ability to work within a team to achieve goals * Strong business acumen, ethics and high integrity * Able to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software