Remote Customer Service Representative II
- Employer
- VirtualVocations
- Location
- Rockville, MD
- Closing date
- May 27, 2019
View more
- Industry
- Other
- Function
- Customer Service
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
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A leader in e-commerce operations and technologies is in need of a Remote Customer Service Representative II.Individual must be able to fulfill the following responsibilities: Act as brand ambassador for specific brandsAssist customers in resolving escalated or highly complicated issuesUse higher level of empowerment to resolve concernsApplicants must meet the following qualifications:6 months customer service or sales experienceProficiency with the Microsoft Office suite including email software (Outlook) and othersAbility to read and interpret documentsAbility to write routine reports/notes and correspondenceAbility to speak and communicate well with customersExperience with database/Internet research
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