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Supervisor, Elev/Esc Operations Center

Employer
Washington Metropolitan Area Transit Authority
Location
Washington D.C
Closing date
May 25, 2019

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Industry
Delivery and Transportation
Function
Management, Operations / Logistics
Hours
Full Time
Career Level
Experienced (Non-Manager)
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Job Details

Minimum Qualifications

Education
  • Associate's Degree in Business Management, Operations Management, or a related field
  • In lieu of an Associate's Degree, a High School degree or a General Equivalency Diploma (GED) and two (2) years of additional experience in a call center or dispatcher environment

Experience
  • A minimum of four (4) years of experience in call center or dispatcher environment

Certification/Licensure
  • Possession of a valid motor vehicle operator's license issued from the jurisdiction of residence is required

Preferred
  • Experience
    • Prior supervisory experience in a transportation industry or emergency response industry call center environment
    • Experience with vertical transportation equipment

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Summary

The Supervisor, Elevator/Escalator Operations Center is a professional level position which involves technical, administrative, and managerial work. The incumbent supervises the Vertical Transportation Remote Monitoring and Dispatch Center (VTRMDC) which includes planning, scheduling, and coordinating of work assignments, schedule picks, overtime, hot work permits, staff coverage, parts deliveries, pickups, and processing appropriate paperwork related to ELES equipment. In addition, the Supervisor, Elevator/Escalator Operations Center oversees the interaction between the VTRMDC and other departments and operations centers to ensure proper responses to all inter-departmental tasks and requirements. Also, the incumbent utilizes knowledge of Washington Metropolitan Area Transit Authority's (WMATA's) vertical transportation system critical components and key units/stations while advising senior rail management regarding adverse issues causing outages.

Essential Functions
  • Supervises and leads Elevator Operations Center (EOC) dispatchers. Supervises the capture of ELES maintenance data, work order generation, status updates and completion, and maintain task and labor information. The incumbent documents disciplinary and performance related issues, maintains vacation scheduling, work schedules, and unit coverage.
  • Monitors system status for adverse conditions or service disruptions and provides updates to senior management, ensures swift and proper EOC response during entrapments, service disruptions and any other adverse conditions that affect vertical transportation equipment.
  • Assists ELES Department Subject Matter Expert (SME) with Maximo and Remote Monitoring equipment issues. Serves as backup to SME for Maximo. Coordinates with Information Technology (IT) to ensure functional requirements are met and aligned with ELES dispatch and Remote Monitoring needs.
  • Interfaces with the Office of Plant Maintenance (PLNT) Machine Shop to ensure the proper servicing, repairing of escalator skirt, and reskinning of bronze and stainless-steel balustrade panels. Assists in performance analysis and the development of flow charts, guides, diagrams, and spread sheets. Assists department managers and teams in analyzing documentation and identifying areas for improvement based on available data.
  • Provides daily support to ELES users of business systems such as Maximo, Virtual and timekeeping software. Develops reports that tracks work order throughput, mechanic efficiency, mechanic time, entrapment mitigation, and emergency response effectiveness.

Other Functions
  • Fulfills ad-hoc report requests from senior managers. Develops assessment tools to measure the performance and efficiency of dispatchers.
  • Operates Authority vehicle between work locations to perform job duties as required

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Personal Interview
  • Skills Assessments
  • Verification of education and experience
  • Criminal Background Check
  • Credit history report for positions with fiduciary responsibilities
  • Successful completion of a medical examination including a drug and alcohol screening
  • Review of a current Motor Vehicle Report

Closing

Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists. Our hiring process is designed to be accessible and free from discrimination.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job Descriptions are available upon confirmation of an interview.

Company

The Washington Metropolitan Area Transit Authority operates the second largest rail transit system and the fifth largest bus network in the United States. Safe, clean and reliable, "America's Transit System" transports more than a third of the federal government to work and millions of tourists to the landmarks in the Nation's Capital.

Metro has earned a worldwide reputation for security and architectural beauty. WMATA is clearly the employer of choice for over 10,000 area residents. The Authority was created in 1967 by an interstate compact to plan, develop, build, finance and operate a balanced regional transportation system in the National Capital area. Construction of the Metrorail system began in 1969. Four area bus systems were acquired in 1973. The first phase of Metrorail began operation in 1976. The final leg of the original 103-mile rail network was completed in early 2001. Metrorail now operates 83 stations. One line extension and three new stations are now under construction.

Metrorail and Metrobus serve a population of 3.4 million within a 1,500-square-mile area. The transit zone consists of the District of Columbia, the suburban Maryland counties of Montgomery and Prince George's and the Northern Virginia counties of Arlington, Fairfax and Loudoun and the cities of Alexandria, Fairfax and Falls Church. Overall, about 40 percent of the region's residents commute to work on Metro.

Metro and the federal government are partners in transportation. Half of the 83 Metrorail stations serve federal facilities and 36 percent of the local federal workforce uses Metro. We are committed to being an integral part of the Washington metropolitan area by ensuring the best in safe, reliable, cost-effective and responsive transit services, by promoting regional mobility and by contributing toward the social, economic and environmental well-being of our community. Employees are Metro.; We are committed to providing a working environment that fosters a high standard of performance, recognition for contributions and innovations, mutual respect and a healthy quality of life.

We are committed to developing ourselves through technology, training and education. We recognize our diversity as a source of strength that enables us to attain individual and Authority goals. In addition to competitive salaries, Metro employees enjoy a number of attractive benefits. These benefits include paid time off in the form of vacations, holidays and sick leave; medical, dental, life insurances as well as long term disability. Retirement is planned for through a defined contribution plan and a deferred compensation plan. Alternative work schedules, teleworking and free transportation on Metrorail and Metrobus make for an great benefits package for WMATA employees.Jump to our website to apply online for current openings and save the link for future vacancies as they occur.http://content.wmata.com/jobs/employment_opportunities.cfm

 

 

Company info
Website
Location
600 Fifth St. NW
 Washington
DC
20001
US
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