TRAVEL REQUIRED:

Occasional travel - You may be expected to travel for this position.

RELOCATION AUTHORIZED:
Relocation expenses reimbursed No

KEY REQUIREMENTS:
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You must be a U.S. Citizen.

You must successfully complete a background investigation.

You may be required to serve a one-year probationary period.

GS-09: Applicants must have at least one year (52 weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 in the Federal service that is directly in or related to the work of the position to be filled. Specialized experience is defined as: working in an environment with a consistent flow of external callers (call center, other agencies, federal employees, contractors and the public) documenting inquires, complaints or requests and/or responding to questions, and directing callers or messages to the appropriate staff; analyzing allegations of waste, fraud, abuse and mismanagement by reviewing complaints and summarizing relevant information; conducts research to identify key information on the complaints; prepares draft responses to complainants; maintains the hotline and Whistleblower emails, and assists with FOIA requests; OR

Master's or equivalent graduate degree, or 2 full academic years of progressively higher level graduate education leading to such a degree, or LL.B. or J.D., if related; OR

Combination of education and experience.

GS-11: Applicants must have at least one year (52 weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 in the Federal service that is directly in or related to the work of the position to be filled. Specialized experience is defined as: working in an environment with a consistent flow of callers; evaluate and solicit essential information from caller and other details required to make a determination; assists with Whistleblower disclosure and retaliation submissions; works well with large volumes of information and ability to differentiate peripheral details from critical hotline issues; drafts responses for senior hotline staff to complainants; compiles SAR data semi-annually; OR

Ph.D. or equivalent graduate degree, or 3 full academic years of progressively higher level graduate education leading to such a degree, or LL.M., if related; OR

Combination of education and experience.

GS-12: Applicants must have at least one year (52 weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 in the Federal service that is directly in or related to the work of the position to be filled. Specialized experience is defined as: working in an environment with deadlines and consistent flow of callers who could be hostile or difficult; ability to summarize complainant's information into a concise report; ability to develop and prepare monthly statistical reports; works independently compiling, reviewing and evaluating large amounts of data to make informed decisions about appropriate handling of complaints; experienced in communicating, corresponding and interacting with leaders in a high level professional manner.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled.

All qualification requirements must be met by 11:59 pm (Eastern Time) on 06/05/2019 of this vacancy announcement.

If you do not meet the specialized experience requirements, you may also qualify with education. You MUST submit transcripts (official or unofficial) with this application if you wish to qualify based on education.

Combination of Experience and Education:

GS-09: For example, an applicant who has 1.0 full year of Masters level education (i.e. 50% of education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position.

GS-11: For example, an applicant who has 1.5 full years of Ph.D. level education (i.e. 50% of education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position.

GS-12: Education may not be substituted for experience for this grade level.

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation. All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *** For further information, click on: Foreign Education.

SUITABILITY, CLEARANCE & REQUIREMENTS: A background investigation may be required for all new hires. Appointment will be subject to the applicant's successful completion of a background investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination.

CTAP/ICTAP APPLICANTS: If you are applying for a special selection priority under SBA's Career Transition Assistance Plan (open to surplus SBA employees only) or the Interagency Career Transition Assistance Program (open to surplus and displaced Federal employees), you must submit proof of eligibility. Information about CTAP and ICTAP eligibility is on OPM's Career Transition Resources website at: CTAP/ICTAP.

SELECTIVE SERVICE: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. For additional information visit www.sss.gov.

FINANCIAL DISCLOSURE: (GS-12 and above) You are required to file a new entrant Confidential Financial Disclosure Report (OGE 450 Report).

Consistent with work requirements and current SBA Policy, and all applicable provisions of the collective bargaining agreement with AFGE the SBA offers employees opportunities to perform work at an alternative location (e.g. home).

Telework may be available. For information on Telework visit: http://www.telework.gov/

Additional vacancies may be filled from this vacancy announcement if additional vacancies occur within 180 days of the date the certificates were issued.

OTHER EVALUATIONS: The Small Business Administration is committed to building a high-performing, 21st century workforce that possesses the following core attributes: cultural astuteness, technological proficiency, articulate, strong writing capabilities, superior conflict resolution skills, and exceptional presentation skills. Candidates should be prepared as they may be further evaluated on these attributes throughout the application and selection process.

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You will be evaluated for this job based on how well you meet the qualifications above.

Applicants meeting basic eligibility requirements will be further evaluated based on the information provided in the Occupational Questionnaire. To preview this questionnaire, click on the following link: https://apply.usastaffing.gov/ViewQuestionnaire/10501750. You will be rated based on your responses to the occupational questionnaire. The occupational questions relate to the following Competencies required to do the work of this position:

• Oral Communication
• Planning and Evaluating
• Writing

Read more Security clearance Other

Drug test required No

Position sensitivity and risk Moderate Risk (MR)

Trust determination process Suitability/Fitness