Technical Lead, Performance Monitoring & Log Analytics

Freddie Mac
Reston, VA
May 22, 2019
Oct 03, 2019
Full Time
Freddie Mac's IT Division is seeking a highly experienced and skilled technical candidate to provide technical leadership and serve as a subject matter expert in different areas of monitoring: Log Analytics, Application Performance Management (APM) and Infrastructure monitoring on Cloud. Responsible for leading the strategy, engineering, implementation and operational aspects of delivering modern monitoring solutions to the organization. This person will drive, guide, communicate, and execute the operations and functions of open source and COTS monitoring & log analytics tools from Elastic Stack (ELK), AWS - Cloudwatch, Prometheus, CA, Riverbed, and other industry standard tools. As the primary point of contact to application / platform support teams and internal Network Operations Center, the Application Support tech Lead will manage, enhance and resolve gaps identified in processes related to cloud monitoring and event management.

Your work falls into three primary categories:
Team Leadership

  • Lead the technology roadmap of monitoring solutions in cloud and on a hybrid environment.
  • Provide leadership to the team and leading by example by forming strong partnership with stakeholders of the services.
  • Be a highly effective communicator verbally and in writing, lead operational initiatives and projects, and act with the highest sense of accountability.

Solutions & Technical Delivery
  • Responsible for solution design, development, prototyping, and modelling of monitoring solutions in cloud using open source logging and performance monitoring technologies like ElasticStack (ELK), Prometheus, Elastic APM, etc.
  • Act as a subject matter expert to solution and deliver all monitoring and performance requirements for the organization in cloud environment.
  • Provide dashboarding and analytics solutions to stakeholders based on requirements.
  • Interact with various business units and stakeholders that includes Global Operations Center, Infrastructure & Platform teams, Application & Development teams to understand their monitoring, performance and analytics requirements and build blueprint for delivering solutions accordingly.

Operational Efficiency
  • Seek opportunities for automation and integration of various monitoring tools and services
  • The incumbent will take work assignments from management but is expected to work independently to define, drive, and execute initiatives.
  • Research and recommend the best practices followed in industry.
  • Evaluate technology standards, products, and the risks and benefits of technology introduction


  • 5 - 7 years of related industry experience with Cloud monitoring, Application Performance monitoring, Log Analytics and Infrastructure monitoring.
  • Extensive hands on admin level experience with Elastic Stack (ELK) components that includes Elasctic Search, Logstash, file beats, metrics beats, Kibana, Elastic APM with X - Pack
  • Experience with monitoring on AWS cloud with cloudwatch, cloud trail and other AWS services.
  • Understanding of container platforms such as Docker, Kubernetes and ways to monitoring them on AWS using Prometheus, Grafana and other open source tools.
  • JSON and Java knowledge.
  • Working experience of Linux with scripting knowledge.
  • Strong understanding of DevOps tools/process/methodologies

Key to success in this role
  • Works under minimal supervision. Be a leader for the team and provide individual contribution.
  • Good communication and team player. Strong written and oral communications skills.
  • Proactive in nature with delivering optimal solutions a primary goal.
  • Innovative in providing solutions, likes to take on challenges with calculated risk.
  • Provide top notch customer service in delivering technical solutions.

Top 3 Personal Competencies to possess
  • Drive for Execution - Focus on results that meet the business and corporate needs and moves the company to its future desired state
  • Leadership - Set and execute upon a clear vision, strategy, and/or goals, lead from the front, balancing delegation with doing
  • Growth and Development - Know or learn what is needed to deliver results and successfully compete

Preferred Skills

Preferred Skills
  • Experience with COTS tools from Splunk, CA, HP, Riverbed, Datadog, AppDynamics, Dynatrace, New Relic.
  • Programming/automation skills with Python, Java, and on cloud using AWS native services
  • Experience with integration of tools and services from ServiceNow

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

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