Director of Training

La Plata, MD
May 15, 2019
May 23, 2019
Full Time
The Training Director Is a leader who works in the unit and is responsible for leading and overseeing the Training and development of Team Members and leadership in the RestaurantThe Role of TD is to change the behavior of Team Members (through training) for the purpose of improving business metrics such as Operational Excellence, Customer Experience, Profitability and Team Member Productivity. This individual must have a passion for service, excellence and people.General Training ResponsibilitiesMaintain vision alignment with the Operator and leadership team by attending weekly leadership meetings and meeting regularly with the General Manager of Training & DevelopmentWork with the General Manager of Training & Development to ensure that TMDP materials, new hire paperwork, and training processes in the Unit are both up-to-date and accessibleCreate, manage and customize training plans based on the experience of each individual team memberWork diligently to schedule and ensure completion of training at all levels: Initial Training, Recertification, and Ongoing TrainingValidate the knowledge and skill of team members at all levels through testing, intentional observation, and participation in team member evaluationsTrack team members' progress at all levels of training by using the TMDP tracking resource and any other designated system.Evaluate the Unit's training effectiveness by using the many helpful resources available, including raving fan monitoring tools, internal quality assessment tools, customer recovery tools, TMDP tracking report and independent quality monitoring systems.Work with the General Manager to address gaps in training identified by the evaluation tools listed above by developing and revising training plans.Learn continually by pursuing personal development, a better understanding of the business, and strong relationships inside and outside of Chick-fil-A. Annual recertification in all TMDP training modules is also required.Initial TrainingEnsure, through the Admin Assistant, that all new hire uniforms are ordered, that all paperwork is completed and filed, and that all new hires are input into the computer systemConduct orientation with all new hiresEnsure that training of all new hires is scheduled and completed in a timely manner by designated Certified Trainers (CT) according to the agreed upon training processReceive feedback on training from CTs and communicate results and additional training needs to the leadership team, trainers, or scheduler as appropriateRecertificationWork with the Admin Assistant to create a process for annual recertification of all team members in all TMDP modules designated for their jobSchedule recertification for team members on a monthly basisEnsure that team member recertification is completed by CTs as scheduled and in a timely mannerEvaluate each team member's recertification results and assign retraining with CTs as neededCommunicate recertification results to leadership team and training team Address gaps in the training process identified by recertification resultsOngoing TrainingWork with the General Manager and Marketing Director to create and implement training plans for roll outs of new Chick-fil-A products and proceduresIdentify potential areas for cross-training of team members and create training and certification plans accordinglyCertified TrainersIdentify (with the input of the leadership team) potential Certified TrainersCommunicate and supervise Certified Trainer Development ProcessEnsure that certified trainers (CTs) are certified on operational accuracy and that they have the ability to train others effectivelyCoordinate and schedule Training Team meetings at least once per monthHold Certified Trainers accountable for operational excellence, following training processes, and effectively training team membersEnsure that all Certified Trainers are recertified annually in all TMDP modules in which they work and train