Konica Minolta Business Solutions USA, Inc., a global Fortune 1000 company and one of Forbes 2017 AmericaA cents € (TM) s Best Large Employers, is transforming the way we all do business.From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.Position ObjectiveKonica Minolta currently has an exciting opportunity for a Field Service Technician!A' Meridian is a leading provider of managed IT services and document solutions to a diverse client base throughout the DC metro area. Experts at integrating office technologies, the companyA cents € (TM) s motto, Meridian Means Service, reflects its mission to help clients get the most out of technology by combining great customer service with cutting-edge hardware and software.A' We are looking for a Field Service Technician who provides customer service by maintaining, servicing and repairing office equipment at customer locations within assigned territories/accounts. WeA cents € (TM) re looking for someone who demonstrates exceptional customer service, organizational, and prioritization skills. You need to demonstrate strong mechanical aptitude, and be able to work independently without direct supervision.Essential Job FunctionsVisit client sites within assigned territories/accounts for troubleshooting, diagnosing and resolving maintenance/repair of multifunctional office equipment to include complex disassembly, cleaning and replacement of individual parts, reassembly, testing and adjustmentTroubleshoot equipment to determine the cause of malfunctions and estimate parts and labor for repair; research the current cost of replacement equipment and recommend repair or replacement of the equipmentSet up and prepare new copier/fax/scanner equipment for installEnsure a high level of customer satisfaction by responding to service calls in a courteous and timely mannerManage inventory accurately for tools, parts and supplies in vehicle stock to include projecting usage to ensure appropriate equipment is on hand to meet customer demandsResolve at least 85% of service calls without assistance upon completion of training and territory assignmentMaintain current technical knowledge and continuously expand knowledge of new technology and equipmentMeet call quality and total calls per day expectations and "first call" time requirements as outlined by the Service DepartmentRefurbish used equipment, including cleaning and repairingProvide sales support as requiredComplete and submit invoices and expense reports accurately and in a timely mannerPerform an average of 4.5 service calls per dayProject a professional company image in daily interactions with customersAssist with warehouse duties and other responsibilities as requiredPerform other related duties as assignedCompetencies (Knowledge, Skills and Abilities)Experience, Educational Reqts and CertificationsSuccessful completion of Meridian's 9-week comprehensive new hire training program, which covers: electrical and mechanical fundamentals; troubleshooting; preventative maintenance procedures; and model-specific, manufacturer-certified trainingA' Konica Minolta Offers:A' A' A' Outstanding benefits package (including medical, dental, vision, life insurance)401(k) plan with matching company contributionGenerous holiday and paid time off schedulesTuition Assistance ProgramEmployee Referral Bonus ProgramOngoing professional development trainingVisible, exciting work supporting sales of cutting edge technology and workflow solutions.A' Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.A cents " cents A' Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.