IT Operations/Business Analyst
Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers - many of which look to us for their own technology infrastructure needs - keep us immersed across the broad spectrum of the IT ecosystem.As an IT Operations Business Resilience Analyst, you will assist with development and maintenance of Business Continuity (BC), Disaster Recovery (DR) and IT General Controls (ITGC) compliance programs. You will identify points of vulnerability within the organization and perform periodic testing to ensure program effectiveness. You will provide company-wide direction, project management and documentation for business continuity and disaster recovery readiness programs.From strategy to fulfillment to managed services, our engineering-centric solutions enable our clients to realize what it means for technology to do more.Job Responsibilities:Assist in maintaining and improving IT Governance, Risk and Compliance processes.Lead the maintenance of business continuity and disaster recovery documentation including Business Impact Analysis, BC and DR Plans, Table Top Exercises, Emergency Contacts List.Perform periodic testing of Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP).Leverage best practice based on DRI International (DRII) and Business Continuity Institute (BCI) to assist in building, maintaining and improving the BC/DR program.Plan and coordinate employee training on crisis management and restoration of operations to ensure successful execution during a business interruption.Play a critical role in responding to business interruption and coordinating recovery efforts.Communicate with outside vendors that provide critical business operational services.Administer the Everbridge mass notification system including administration and vendor relationship.Liaise with Everbridge to ensure requested enhancements progress and functionality of new releases are reviewed.Administer FusionRM to centralize all BC/DR plans, exercises, incidents and related information.Assist in coordinating, testing, improving and filing results including but not limited to: User Access Reviews (UAR); ITGC documentation and operating procedures SOX 404 Reviews and Testing SSAE 18 SOC Internal and External Reviews HIPAA/HITRUST PCI-DSS.Handle confidential matters and information professionallyAdhere to corporate policies and procedures.Corporate Responsibilities:Internal Control responsibilities vary by role and are subject to change. Please discuss your individual internal control responsibilities with your immediate supervisor on a regular basis.Handle confidential matters and information professionally.Conduct business in a professional, competent and ethical manner.Adhere to corporate policies and procedures.Job Knowledge/Skills:A 4-year degree is required or equivalent experience, MBA is a plusTechnical Certifications including ABCP, CBCP, CISA, CISM, CRISC, PMP, ITIL or other relevant vendor certifications are a plusMinimum 2 - 5 years of working knowledge in Business Continuity, Disaster Recovery and IT General Controls for a medium to a large company including processes and toolsWorking knowledge of Everbridge mass notification software a plusWorking knowledge of FusionRM software (or similar) a plusWorking knowledge of Business Continuity/Disaster Recovery conceptsStrong ability to work collaboratively across all business lines and support groups to develop efficient and effective BC and DR plansAbility to maintain program operations and coordinate the work of othersExcellent attention to detail, ability to multi-task and strong follow-up skillsStrong customer focused and results in an oriented attitudeExcellent written and verbal communication skillsAdept in the use of Office, internet, and e-mail, MS Project and Visio a plusWillingness to travel as needed (10%-20% travel per month may occasionally be required)Education and Experience:Bachelor's degree or equivalent experience, MBA is a plus2+ years of working knowledge in Business Continuity, Disaster Recovery and IT General Controls for a medium to large company including processes and toolsTechnical Certifications including ABCP, CBCP, CISA, CISM, CRISC, PMP, ITIL or other relevant vendor certifications are a plusWorking knowledge of Everbridge mass notification software is a plusWorking knowledge of FusionRM software (or similar) is a plusPhysical Requirements of Position:Ability of finger dexterity to be used primarily to make small movements such as typing, picking up small objects or pinching fingers together. Movements frequently and regularly required using the wrists, hands, and / or fingers. Speech ability must be at a level where one must convey detailed or important instructions or ideas accurately, loudly or quickly. Hearing ability must be at a level to hear average or normal conversations and receive ordinary information. Visual ability must be average with ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery. Physical strength for sedentary work with sitting most of the time. May have to exert or lift up to 10 - 20 pounds of force occasionally.#LI-EL1.