TRAVEL REQUIRED:

Occasional travel - Occasional travel may be required.

RELOCATION AUTHORIZED:
Relocation expenses reimbursed No

KEY REQUIREMENTS:
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Verification of employment eligibility in the United States is required.

Incumbent will be subject to random drug testing.

One year probationary period, unless excepted by regulation.

U.S. Citizenship is required.

Must be able to obtain and maintain a Top Secret security clearance.

Applicants must meet all the required qualification requirements, including education, and any selective placement factors described below by the closing date of this announcement.

If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.

Applicants applying for the GS-12 grade level must meet the following requirements:

Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:

1. Attention to Detail - Applies performance measurement techniques and metrics and, based on results, recommends configuration changes, reallocation of resources, or upgrading systems to enhance IT systems operations.
2. Customer Service - Assists in the resolution of system problems by identifying problems and meeting with users, managers, and hardware/software vendors to discuss options.
3. Oral Communication - Identifies and recommends potential areas for enhancing systems reliability and functionality. Advises, as requested, on the technical implications of various alternatives on system capacity, performance, and cost as well as on system direction, intent, and emphasis.
4. Problem Solving - Troubleshoots and investigates systems problems, including the performance of e-mail operations, and works directly with Bureau customers. Implements plans for the recovery of system data in the event of IT equipment or software failure.

AND

Have at least 1 full year of specialized experience equivalent to the GS-11 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:   

• Experience assisting with the installation and integration of servers.
• Experience maintaining network operating systems software and monitoring network capacity and performance.
• Experience coordinating and assisting with planning, design, research and acquisition of new or upgrade equipment/systems.

NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

There is no substitute of education for specialized experience for the GS-12 position.

Applicants applying for the GS-13 grade level must meet the following requirements:

Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:

1. Attention to Detail - Applies performance measurement techniques and metrics and, based on results, recommends configuration changes, reallocation of resources, or upgrading systems to enhance IT systems operations.
2. Customer Service - Assists in the resolution of system problems by identifying problems and meeting with users, managers, and hardware/software vendors to discuss options.
3. Oral Communication - Identifies and recommends potential areas for enhancing systems reliability and functionality. Advises, as requested, on the technical implications of various alternatives on system capacity, performance, and cost as well as on system direction, intent, and emphasis.
4. Problem Solving - Troubleshoots and investigates systems problems, including the performance of e-mail operations, and works directly with Bureau customers. Implements plans for the recovery of system data in the event of IT equipment or software failure.

AND

Have at least 1 full year of specialized experience equivalent to the GS-12 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:   

• Experience managing installation and integration of servers.
• Experience maintaining network operating systems software and monitoring network capacity and performance.
• Experience coordinating and planning, design, research and acquisition of new or upgrade equipment/systems.

NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

There is no substitute of education for specialized experience for the GS-13 position.

See the qualifications section of this vacancy announcement for education requirements, if applicable.

For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or ReasonableAccommodations@state.gov.

EMPLOYMENT ELIGIBILITY VERIFICATION PROGRAM (E-Verify) – U.S. law requires organizations to employ only individuals who may legally work in the United States - either U.S. citizens, or foreign citizens who have the necessary authorization. This agency utilizes E-Verify to compare information from the Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) records to confirm employment eligibility. If the employee’s information does not match DHS and/or SSA records, the employee is given an opportunity to resolve the problem. If eligibility cannot be verified, employment will be terminated.

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You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume:

• Knowledge of information technology performance measures.
• Knowledge of performing troubleshooting.
• Knowledge of information technology life cycle management concepts.
• Knowledge of information technology specialty areas (e.g., application systems design, database management, computer equipment, software, systems).
• Ability to communicate orally. 

Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume should include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week. For assistance with creating a resume, please click
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Qualified candidates are assigned a score between 70 and 100.  Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) candidates must be rated "Well Qualified" for the position and earn a score of at least 85 (when applicants are rated in a range of 70 to 100) to receive consideration for special priority.

If, after reviewing your resume and self-assessment questionnaire responses and a determination is made that you have inflated your qualifications and/or experience, a score will be manually determined that reflects your documented experience.  This may result in a lower score, which may also eliminate you from consideration for this position.

Applicants must meet all the qualification requirements and submit any required supporting documentation by the closing date of this job opportunity. Your application package must contain sufficient information to make a valid determination that you fully meet the basic/specialized experience requirements as stated in this job opportunity announcement for each grade level(s) for which you are applying. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.

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Read more Security clearance Top Secret

Drug test required Yes