Bilingual Customer Service Representative (Spanish / English)

Airlines Reporting Corporation
Arlington, VA
May 19, 2019
May 24, 2019
Customer Service
Full Time
Location: US-VA-ArlingtonJob ID: 2019-1863# of Openings: 1Category: Customer Operations and SupportPosition SumaryARC is searching for a Bilingual Customer Service Representative to join our team in Arlington, VA. In this position, you will provide high quality, professional, customer service in an informative and personable manner to customers seeking assistance with ARC products and services. You will effectively decipher the customer's needs, come up with the best solution, and then clearly communicate that solution to the customer.In this position, you will work a rotating shift schedule between the hours of 8:45am - 9:00pm (Monday - Friday). If you thrive in a fast-paced environment and pride yourself on providing exemplary customer service, then join us!What You'll Get to Do:Provide exceptional customer service based on the quality assurance call monitoring standards.Meet, or exceed Key Performance Indicators (KPIs) on a monthly basis.Multitask efficiently, ie, working on multiple computer applications while responding accurately to customer's telephone inquiries and/or emails.Enter all customer inquiries into the call/problem tracking system (CRM) in a timely, detailed manner, while demonstrating strong business writing skills.Resolve complex and difficult problems and issues with customers.Provide ideas and feedback to management and coworkers about front-line situations during team meetings.You'll Bring These Qualifications:High school diploma or equivalent1+ years of previous call center experienceFluent in English and Spanish (oral and written)Experience with Microsoft OfficeStrong typing skillsWhat We Can Offer You:Our team is motivated, creative, collaborative and solutions-oriented. We think big, we embrace challenges, and we explore new ideas to lead the way for the travel industry.Our employees value the flexibility at ARC that allows them to truly balance their professional lives and personal lives.We offer a highly competitive, progressive benefits package and hands-on learning and development opportunities.For more than half a century, ARC has been a trusted provider of settlement services, settling more than $86 billion in transactions between airlines and travel agencies each year. EOE M/F/D/V Females and Minorities Encouraged to Apply

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