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Network Engineer

Employer
Optimal Networks, Inc.
Location
Arlington, VA
Closing date
May 22, 2019
"In the past two years, I've become the person I used to go to for advice" - Optimal Engineer. As a Network Engineer, you will go on-site with our clients in the Washington DC metropolitan area to perform proactive engineering work. Your work would include performing Windows Server health checks, reviewing the status of the backups, antivirus, and firewalls, and networking equipment. You would address any client issues, and handle issues that have been escalated from our support center. Although you will primarily work within Microsoft systems (Windows Server, Microsoft Exchange, Windows 10, Office 365) you will also support other technologies, such as Macs and 3rd-party software (Quickbooks, document management systems, Dropbbox, etc.). You should be well versed in layer 2 and layer 3 network switches, routers, and firewalls. Most engineers maintain regular schedules, visiting each client once a week or twice a month on either a half-day or full-day basis. Although you are the primary technical expert for the client's network, you are not the only support. In between visits, our clients are also supported by our client services team and our support center. In this role you will report to an engineering team lead (along with 6 other network engineers and 3 desktop support specialists) but operate with minimal supervision. When you are faced with a new challenge, you will be able to rely on the expertise of your colleagues for technical advice and support. Engineers at Optimal often work together on projects to leverage individual expertise and to learn new skills (from design and build of new servers or systems to deploying new networks for office moves). Our Philosophy For the past 27 years, Optimal Networks has been building a culture that even Forbes thinks is a little unconventional. With over a decade's worth of Workplace Excellence Awards under our belt, and a top ethics award to boot, we take our people and our environment to heart. It boils down to this: a team that is happy and engaged is going to provide its clients with the absolute highest level of service . We're about helping people in the best possible way and delivering the kind of support that our competitors wish they could match. And, thanks to our client services team, sales team, and remote helpdesk team, that's exactly what you'll be able to focus on as an Optimal Networks Engineer; you'll take ownership of your clients' technology systems, deliver white-glove support, and not have to worry about the administrative pieces of the puzzle. Your Position You will join an elite team of engineers who are serving our nearly 200 clients in the DC Metro area and beyond. You'll serve as the primary liaison to a dedicated subset of our clients and will help them solve business problems with your expert technology guidance. No two clients are alike, which means you'll have your hands in different environments, different technologies, and different atmospheres on a day-to-day basis. You'll have our full suite of managed and cloud services (and the rest of our team) at your disposal, and the freedom to advise your clients as you see fit. As our technologies and your clients' technologies continue advance, so too will your own skills. Your Responsibilities Quickly and accurately identifying client needs and seeing the appropriate solution through from design to completion. Serving as an expert resource to our clients, and to our internal staff for various tasks and projects. Mastering a wide range of network environments and continuing to expand your skillset as the technology landscape evolves. Your Qualifications BS/BA degree and 5 or more years of relevant experience. Proven customer service and problem solving skills. Excellent at communicating in a way that makes sense to non-technical people (face-to-face and written). Deep understanding of Microsoft Windows Server products 2012 R2 and 2016, Exchange 2010 and 2016, Office 365, backup systems, email systems, virus protection, desktop operating systems, contact management, and similar technologies critical to business operations. Detailed theoretical and practical knowledge of IP protocols, firewalls, and routers. Experience configuring, installing, and troubleshooting routers, hubs, and switches. Experience with VMWare, SonicWALL, or Citrix. Must be willing to travel around the Washington DC area on a regular basis. What We Offer Our benefits include medical, dental, vision, and life insurance, transit parking, PTO, a laptop, and tuition reimbursement. We'll provide certification and training opportunities, including certification testing reimbursement. We'll trust you to be on the front lines of our company's service delivery, and your time will be valued. You'll join a corporate culture that gets you some great fun times and memories too!

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