Member Service Rep

McLean, VA
May 17, 2019
May 24, 2019
Administrative, Other
Full Time
Job Summary/Company:

  • Provide timely, accurate and efficient service to our customers via telephone, email and live chat.
  • Verify member identification and follow verification procedures.
  • Work with other members to troubleshoot verification issues and provide a working solution.

Qualifications/Background Profile:
  • 6 + months in a technical customer service position or call center.
  • Intermediate to advanced computer skills; including proficiency with internet and search engines, operating systems, and browsers; effective manipulation of multiple screens simultaneously.
  • Demonstrate excellent written, verbal and interpersonal skills.
  • Projects a competent, enthusiastic and empathetic demeanor with customers.
  • Strong interpersonal and communication skills; both spoken and written.
  • Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment.
  • Flexibility to quickly adapt within to changing business needs and processes.
  • A passion for delivering an excellent customer experience.
  • Flexibility and reliability to work nights, weekends and holidays as needed
  • Must possess a can-do attitude and strong work ethic.
  • Strong initiative, drive to succeed, and time management skills
  • Military experience is a plus, especially those with a personnel management MOS/rating/designator.
  • Excellent attention to detail, spelling, and multi-tasking abilities.
  • Outgoing, energized, and the ability to build great customer relationships.

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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