Enterprise Applications Analyst

Washington, DC
May 21, 2019
Jun 19, 2019
Full Time
The Kennedy Center is the nation's busiest performing arts center, hosting approximately 2,000 performances each year for audiences numbering more than 2 million. We are currently seeking an Enterprise Applications Analyst to join our team!

Operating within the IT department, the Business Systems team is passionate about the arts and the Kennedy Center's mission, and supports it by ensuring the success of a wide range of user groups. The team is responsible for enhancing and supporting the suite of business applications, including CRM (Tessitura), Artistic Venue Management Software (ArtsVision), and ERP System (Lawson). The goal of the team is to enable a superior patron experience, maximize the performance and efficiency of user departments, optimize cost and maintain maximum availability, reliability and accuracy. This team also sets and promotes project management best practices across the larger IT department and stakeholder groups. The successful candidate for this position will have a positive, friendly demeanor and will be comfortable interacting with personnel across the organization in order to perform business needs analysis around processes and systems.

Duties and Responsibilities:
  • 30% Work closely with stakeholders in various departments to translate business needs into processes and technical requirements, and configure system features and global settings accordingly. Work with vendors and assist in development of new features and functionality within systems.
  • 30% Respond to business applications service requests in accordance with established service procedures and guidelines by performing diagnosis, break/fix, account and permission administration, user training, and access control for applications, systems and tools in accordance with Center policies. Identify and diagnose common problems and propose, develop and implement remedies to alleviate symptoms or remove causes. Assist in software upgrades, patches and other regular maintenance.
  • 30% Develop and maintain detailed, comprehensive, and well-structured test plans and test database. Communicate with internal project, development, requirement and release teams, to develop and apply testing processes to meet user needs. Execute manual tests for functional or regression testing, and work with stakeholders to assist them in user acceptance testing. Interpret and report testing results, and work with project managers on timeline calculation and release sequence.
  • 10% Assess, recommend and develop training materials to address user needs and deliver in person training. Develop and maintain productive relationships with users to understand and address user needs, and identify opportunities to deliver improved service or functionality.
  • N/A Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner.
  • N/A Adheres to all employer policies and procedures.
  • N/A Other duties as assigned.

Key Qualifications:
  • You have a Bachelor's degree in Management Information Systems or Business Administration.
  • You have 2-4 years' experience in administering or acting as a key user of a CRM, ERP, or database system, preferably systems supporting ticketing and/or fundraising or other constituent relationships preferred.
  • You have a strong desire to achieve operations excellence and efficiency through technology-oriented, process-oriented, data-driven, and systematic solutions. You enjoy making changes happen!
  • You have a positive, outgoing demeanor and strong customer service skills.
  • You have excellent written and verbal communication, particularly the ability to effectively communicate to non-technical audiences regarding technical matters.
  • You have excellent troubleshooting and problem solving skills.
  • Experience with SQL a plus!

Physical Demands:

While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone. The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks. The employee is frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms. This position frequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds.

Work Environment:

The noise level in the work environment is normal.

No travel required.

The John F. Kennedy Center for the Performing Arts is a world premier performing arts organization and our nation's cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion. We offer a comprehensive range of benefits including medical, dental and vision insurance, paid vacation and sick leave, and a 403(b) retirement plan.

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