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Desktop Computing Administrator

Employer
Georgetown University
Location
Washington D.C
Closing date
May 26, 2019

View more

Industry
Education
Function
Administrative
Hours
Full Time
Career Level
Experienced (Non-Manager)

Job Details

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

This Desktop Computing Administrator provides remote and onsite client computing services and support to the Georgetown University community. The Administrator works within a team structure designed to meet the specific needs of a targeted user community (defined both by proximity and affinity).

As a service team member, the Desktop Computing Administrator's duties include but are not limited to:
  • Provide a range of technical services including basic to advanced troubleshooting for client computing, software support, enterprise desktop management, mobile device support, networking, telecommunications, and video services.
  • Build a good working relationship and communication with the user community served.
  • Provide remote support via phone and email, but may have to travel to client locations in delivering the services described above.
  • May be required to work outside normal University business hours and will be required to carry and use mobile phone.
  • Respond quickly to emergency or urgent situations.


Qualifications
  • College work or equivalent work experience required.
  • 2-3 years' experience in an IT Help Desk and desktop support environment.
  • Strong problem solving and diagnostic skills.
  • Strong communication and interpersonal skills.
  • Strong working knowledge of Microsoft Windows (7 - current) - Required.
  • Strong working knowledge of Apple OSX (10.10 - current) - Required.
  • Strong working knowledge of iOS and Android mobile operating systems and devices.
  • Strong working knowledge of PC and Apple Hardware.
  • Good working knowledge of imaging technologies and virtual machines.
  • Good working knowledge of Networking technologies to support desktop computing
  • Good working knowledge of client applications including email and MS Office Suite.
  • Basic understanding of telecommunications and connectivity options.
  • Demonstrated ability to stay current with advancing network technology.


Preferred qualifications
  • Experience in a higher education environment is highly desirable.
  • Certification in a desktop operating system environment (Windows, Apple, UNIX) desirable.
  • Networking, security, with some internet/ telecommunications and audio-visual experience is desirable.

Company

Founded in 1789, the same year the U.S. Constitution took effect, Georgetown University is the nation's oldest Catholic and Jesuit university. Georgetown today is a major student-centered, international, research university offering respected undergraduate, graduate and professional programs on its three campuses in Washington, DC.

Georgetown University is a leading employer in the Washington, DC metropolitan area and offers prospective employees an opportunity to work with the best and the brightest in a caring, diverse and intellectually stimulating campus environment. The University is world renowned for its academic and research programs which provide our faculty and staff with unprecedented career challenges and growth opportunities. Enjoy working with our students and professional colleagues who are proud of their accomplishments and strive to be leaders in their respective fields.

Georgetown University is an Affirmative Action/Equal Opportunity Employer that is committed to diversity in the workplace.
GEORGETOWN UNIVERSITY OFFERS ATTRACTIVE BENEFITS, INCLUDING A TUITION ASSISTANCE PLAN.


Georgetown Benefits

 

Company info
Website
Telephone
2026872008
Location
37th & O Streets, NW
Suite 1200A
Washington
DC
20057
US

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