This individual will be responsible for a variety of collection functions per department policies, processes and procedures, to ensure payments are received timely by conducting research and analysis, to provide resolution of billing discrepancies and customer issues/disputes, identify and track defects through resolution, maintaining client files; prepare and report on account statuses, ensuring all tasks are prioritized to assist in providing quality services Key Performance Indicators (Specifics as identified in Key Responsibilities) *Prioritizes and meets daily, weekly and monthly deadlines per team calendar *Communicates effectively with internal and external business partners *Demonstrates solid understanding of department procedures and knows when and how to escalate issues *Partners with and maintains respectful relationships with internal and external business partners to quickly resolve outstanding balances *Supports team members with a consistently respectful, trustworthy, and open-minded attitude *Receives constructive feedback openly and takes action *Seeks to improve processes and presents ideas accordingly *Manages time and deadlines to meet expected SLAs Key Responsibilities *Manage collection activities on delinquent customer accounts and ensure monthly goals and deadlines are met *Provide excellent customer service to internal/external partners to ensure timely resolution of collection issues and customer disputes *Compose correspondence dealing with payment schedules, deferments, questions regarding the nature of indebtedness, etc. *Negotiate alternative repayment schedules, as required *Develop and prepare periodic reports for management on outstanding receivables status and collection activity *Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos *Maintain new and existing customer records in the PeopleSoft *Analyze customer's corporate structure to determine appropriate customer set up within the financial system *Project management related to AR Services Department. Projects may include developing procedures, recommending and implementing business process improvements and participation in financial system upgrade and improvement projects *Ensure compliance with annual external audit, internal audit recommendations, and departmental accounting policies and procedures *Monitor payment performance and financial liquidity of existing customers in delinquent status Overall Requirements * Bachelor's degree in accounting/finance or related field- We are open to a new grad in the accounting and finance field *1-3 years of accounts receivable experience that demonstrates a substantial knowledge of the entire billing and collections cycle *1 year of collection experience that demonstrates a substantial knowledge of Corporate credit and collection activities preferred *Proven experience developing and executing processes from beginning to end *Proficient knowledge of Excel *Experience with PeopleSoft Financial Systems *Must be to handle multiple priorities and take pride in accuracy and quality of work *Excellent written and verbal communication, problem solving and analytical skills required *Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency