Retail Office Associate

Bob's Discount Furniture
Fairfax, VA
May 18, 2019
May 22, 2019
Full Time
Our Retail Office Associates are the cornerstones of Bob's success. Retail Office Associates treat our customers in a cordial, respectful manner and are champions of the "Bob's Way" of delivering a world class customer experience. Retail Office Associates are computer savvy, have the ability to multi task, have strong interpersonal skills and are career minded team players that set the benchmark high for true customer service professionals. Retail Office Associates are responsible for providing exceptional sales support by processing sales orders accurately and efficiently while maintaining a positive mindset. Our Retail Office Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy. Duties include but are not limited to; handling payments, assisting customers with inquires, processing finance applications, managing various analytical reports, and promoting related products and services to our customers. Job Responsibilities 1.Enter customer orders into system accurately and completely 2.Process payment to proper accounts 3. Answer incoming calls and respond to customer queries in a timely and courteous manner 4.Schedule deliveries that are convenient for the customer's and comply to company procedures 5.Maintain all open orders and courteously communicate status with customers 6.Responsible for security of cash and other legal tender and preparing daily deposits in accordance with Company policies and procedures. 7.Work daily reports according to Company requirements 8.Assist Office Manager when needed 9.Assist with cafe, showroom displays, tagging, and other tasks as needed to help maintain a customer friendly showroom in keeping with the standards of Bob's Discount Furniture Required Qualifications 1.Solid knowledge and competence on Microsoft Office Products 2.Excellent phone manner 3.Strong cash handling skills 4.Excellent verbal and listening skills 5.Strong interpersonal and human relations skills 6.Proven analytical and problem solving skills 7.Ability to use sound judgment and decision making 8.Good coordination skills