Service Desk Lead

Alexandria, VA
May 17, 2019
May 19, 2019
Full Time
Job Number: R0056633

Service Desk Lead
Key Role:

Serve as an advisor to your clients and colleagues to make recommendations that lead to better decisions, informing strategy across IT operations. Lead process development efforts, institutionalize best practices, and ensure measurement-based continual process improvement. Collaborate across program teams and across the enterprise to ensure operational success, while serving as a mentor and training partner to teammates.

Basic Qualifications:

-Experience with IT service delivery and team leadership

-Experience in IT operations, software delivery, or technical security roles

-Experience in a fast-paced operational environment with administration and troubleshooting responsibilities

-Ability to provide remote after-hours support in an on-call capacity

-Secret clearance

-BA or BS degree

Additional Qualifications:

-Experience managing a distributed Help Desk or Service Desk

-Experience with DevOps, including CI/CD, IaC, or automation

-Experience with deploying, automating, maintaining, and managing Cloud-based environments

-Knowledge of ITIL with a focus in process improvement

-IAT II Certification, including Security+


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

We're an EOE that empowers our people-no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic-to fearlessly drive change.

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