Csb Service Director, Support Coordination

Fairfax, Virginia
$82,936.05 - $138,227.66 Annually
May 18, 2019
Jun 01, 2019
Full Time
Job Announcement

The Fairfax-Falls Church Community Service Board (CSB) is seeking a dynamic senior-level administrator to provide leadership and supervision for Support Coordination services to approximately 4,000 individuals a year with an intellectual or other development disability. Oversees a staff of approximately 115 positions which include assistant directors, supervisors, and support coordinators. Coordinates and oversees system's initiatives that pertain to both service area and cross service areas. Establishes and maintains collaborative internal and cross-agency relationships that enhance both service area and system wide service delivery. Plans, administers, directs, and implements program changes and assures integration of program functions. Provides senior service and administrative program supervision and case consultation in complex high-profile service/clinical situations. Represents the CSB and liaison with county, regional and state committees, governing boards, and advisory committees; and acts as CSB administrator on call. Oversees and conducts program utilization and quality review within an electronic health record and by other tracking means and measures. Ensures program meets Fairfax County, CSB, Medicaid/Waiver, state licensure and other regulatory compliance standards. Assures program meets all current agency and state strategic and best practice goals and objectives and performance metrics while keeping informed of and planning for implementation of upcoming regulatory changes. Manages a several million dollar service area budget. Evaluate program effectiveness and ensure efficient service delivery, while developing plans to address identified gaps in services. Coordinates with multiple service areas, agencies and community stakeholders to ensure quality service delivery to individuals and families.

Note: To learn more about careers that make a difference, watch our video " CSB: Making a Difference in Our Community ."

Illustrative Duties

(This list is representative and not all-inclusive.)

Plans, administers, directs and implements various programs of the major service area which may include a wide range of specialized prevention, diagnostic and treatment services;

Assures integration of program functions across similar program areas within CSB system;

Ensures senior clinical and administrative program supervision;

Provides consultation to the leadership of the CSB;

Provides liaison with county, regional, and state agencies; governing boards; and advisory committees, representing the CSB on various committees, work groups and projects;

Develops and maintains cooperative relationships with community groups and agencies such as nonprofits, contractual services, or public schools;

Establishes and participates in consultative and educative planning with community agencies, groups, coalitions, and schools;

Develops and implements internal policies and procedures to enhance treatment effectiveness and efficiency, coordinating with other service directors and CSB executive leadership, ensuring consistency across the CSB and compliance with county, state and federal regulations;

Disseminates, clarifies, and interprets county and CSB policies and procedures;

Conducts mental health program utilization and quality reviews as required by service area;

Assures programs meet all agency and state goals and objectives, as well as complies with all applicable licensing and funding mandates, standards, and regulations;

Develops and manages budget for the assigned service area, consulting with the assigned financial staff;

Authorizes and reviews program expenditures, identifies potential budget shortfalls, and writes consideration item proposals as requested for program expansion and revenue enhancement, consulting with the Enterprise Services Director;

Evaluates programs to ensure effective and efficient service delivery and develops plans to address identified gaps in services;

Oversees clinical and non-clinical services for quality and effectiveness;

Provides clinical consultation and organizational guidance for high-risk cases;

Advises staff and supervisors on difficult and complex cases;

Manages and allocates resources within the service area to meet program or workload demands;

Coordinates with multiple service areas and agencies to ensure quality client service delivery;

Provides research information and statistical data to federal, state, and county authorities;

Provides support to the Director of Partnerships and Business Development in identifying funding and grant opportunities and may take the lead or assist in the application process;

Manages grant awards, including program development, implementation, evaluation, and reporting;

Directs the establishment and monitoring of contract levels for state performance contract.

Required Knowledge Skills and Abilities

(This list is representative and not all inclusive.)

Extensive knowledge of principles, theories, practices and methods related to the assigned service area;

Extensive knowledge of the principles and theories of individual psychological and social development;

Knowledge of current prevention/treatment philosophies and programs in the field of substance abuse;

Knowledge of community resources and support services, including relevant public and private organizations;

Thorough knowledge of intake procedures and interviewing techniques;

Advanced knowledge of current treatment/care philosophies and programs in the assigned service area;

Knowledge of psychiatric, psychological and/or sociological terminology and concepts;

Knowledge of federal, state, and local human services agencies and the services they provide;

Knowledge of principles and practices of public administration, including personnel, budgeting, accounting, and management analysis, and ability to apply them in overseeing a variety of services;

Skill in solving problems and resolving conflicts;

Ability to integrate services with other service areas;

Ability to develop and implement departmental goals and objectives;

Ability to interpret the impact of physical and psychotropic medication on clients;

Ability to compile and analyze data and draw sound conclusions;

Ability to develop and evaluate programs;

Ability to manage the work of a large staff through subordinate managers and supervisors;

Ability to develop and maintain effective working relationships with subordinates, co-workers, county officials, public and private sector organizations, community groups and the general public;

Ability to communicate effectively, both orally and in writing.

Employment Standards

Graduation from an accredited college with at least a bachelor's degree in social work, psychology, sociology, counseling or nursing (or, for certain positions providing services to children and adolescents, a bachelor's degree in special education) plus seven years of related clinical and administrative experience or a master's degree in social work, psychology, sociology, counseling or nursing (or, for certain positions providing services to children and adolescents, a master's degree in special education) plus six years of related clinical and administrative experience or a doctoral degree in psychology, social work, counseling or nursing plus five years of related clinical and administrative experience. Clinical experience means providing direct clinical services to individuals with mental illness and includes supervised internships, practicums, and field experience.

  • CPR (Required within 3 months)
  • Qualified Developmental Disabilities Professional (QDDP) or Virginia Department of Behavioral Health and Disability Services (DBHDS) mandated equivalent required for this position within 1 month of hire.


The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry, credit check, and sanction screening to the satisfaction of the employer. A TB screening upon hire and annually thereafter.

  • Extensive experience with Medicaid, Medicaid Waiver and other 3rd party insurance reimbursement.
  • Extensive experience managing supervisors.
  • Experience overseeing budgets, contracts and other fiscal responsibilities.
  • Experience working in a behavioral health and developmental disability setting with children, youth, and families.
  • Master's degree in behavioral health field.

Job is generally sedentary in nature, however, visual acuity is required to read data on computer monitor. Ability to operate keyboard driven equipment, communicate with others, lift up to 15 lbs, and travel independently to multiple sites. All duties perform with or without reasonable accommodations.

Panel interview; may include exercise

It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314 . EEO/AA/TTY.

Similar jobs