Deskside Support Services Lead - 1931

Location
Washington, DC
Posted
May 18, 2019
Closes
Jun 17, 2019
Ref
1931
Hours
Full Time
Clearance Required:

Public Trust

Education Required:

HS/GED

US Citizenship:

Why MIL?
The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you. Whether you're fresh out of college or the military or well into your professional services career, MIL has great job opportunities that might be right for you.

Here at The MIL Corporation, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here, and it truly shows through our various recognitions & awards. Last year alone, we earned:
  • 2018 Fortune , Great Place to Work®: Top 100 Best Place to Work for Diversity
  • 2018 Fortune Great Place to Work®: Top 100 Best Small & Medium Workplaces
  • 2018 Top Workplaces Award, The Washington Post (second consecutive year)
  • 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

Whether your goal is to help defend our country through the cyber efforts of the Department of Defense or ensure proper financial management/accountability with the Department of State, The MIL Corporation welcomes you. Become a part of something greater, where you, the people, make the difference.

Summary
The MIL Corporation seeks a Deskside Support Services Lead to support a Federal Government client at one of our Washington, DC locations. The Lead Tech/Support Coordinator will act in a technical and operation role for the Deskside Support team reporting to the Deskside Support manager. This role does not include direct reports.

Responsibilities
• Provide oversight and assistance in the day to day operations for Deskside Support Services

• Act in a professional manner at all times and serve as a POC (point of contact) for all technicians whenever the manager is unavailable

• Answer technician questions, provide the DSS Manager with information when requested and maintain and oversee any priority issues as needed

• Work closely with the DSS Manager and help with the reporting of information and identification of potential areas and situations that might require more attention

• Work Incidents and Work Orders as needed

• Assist the manager as needed in the day to day tasking of the team or as needed with tactical and operational items

• Provide insight into staff performance but will not be accountable for direct management or staff evaluations

• Other administrative duties

Required Qualifications
• Hands on experience in Desktop Support and Software Support of Microsoft OS and Office Platforms

• Knowledge of PC hardware configurations, including, network printers, VoIP phones, peripherals and related software

• Very effective troubleshooting skills

• High level of customer service skills, and ability to fluctuate technical communication level to suit user's needs

• Ability to analyze technical problems and provide logical and effective solutions

• Knowledgeable of network principles and operation to troubleshoot network issues

• Ability to communicate clearly and concisely both verbally and in writing

• Ability to establish and maintain effective working relationships with those contacted in the course of work

• Demonstrate ability to collaborate with various people and organizations in an effort to develop win/win results

• Must be detail oriented and have the ability to multitask

• Self-Starter, able to run with responsibilities, to fully own processes and ensure deliverable are met

• Collaborative influencer - able to direct team member tasking through a collaborative approach, fostering cooperation when tasking individual team members, or when prioritizing escalations for tier three support

Desired Qualifications
• Certifications: A+, Security+, HDI, ITIL Foundations

• Reporting

• Technical writing experience

Education
HS/GED

Clearance
All applicants for this position must be able to obtain and maintain a Public Trust; please note that the clearance process takes into account financial background aspects.

The MIL Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. #CJP