Data Tech Lead - Business Monitoring & Data Solutions

Employer
Freddie Mac
Location
McLean, VA
Salary
Competitive
Posted
May 16, 2019
Closes
May 24, 2019
Ref
11818BR
Function
IT
Hours
Full Time
Do you have a combination of technology skills, project management, and data expertise? Are you someone who thrives on data project execution and operations support. If so, we are your next destination employer!

Apply today to join Freddie Mac's growing Single-Family Data department as our newest Business Monitoring and Data Solutions, Tech Lead!

This position is in the Single-Family Data organization on the Business Monitoring and Data Solutions (BMDS) team. The BMDS team provides data project execution and operations support.

The Tech Lead will lead the day to day execution of the Business Monitoring workstream. The objective of the Business Monitoring workstream is to utilize machine data to give Operations teams (both Business and IT) insight into the functioning of business processes. This enhanced transparency will in turn improve customer relationships, reduce incident impacts, and provide data necessary for implementation of Operational Intelligence.

Your role will fall into two categories: Data project execution & Operations support.

* Overseeing development lifestyle of Business Monitoring dashboards. Specifically,
o Conceptualization
o Impact analysis
o Detailed requirements gathering and facilitation
o Process documentation
o Data Analysis
o Creation of data visualizations
o Ongoing support / change management of visualizations
* Managing the pipeline of work associated with Business Monitoring and prioritizing / assigning work to team members
* Ensuring deliverable timelines are met
* Creating and delivering status reports to senior management
* Driving high level strategy and approach for creation of Business Monitoring dashboards and communicating the strategy to the Business Monitoring team and stakeholders
* Obtaining buy-in of the strategy and approach from management
* Acting as the main point of contact between the BMDS team and outside groups (both IT support groups and business stakeholders)
* Developing and maintaining a productive working relationship with high-level portfolio/project sponsors, key client contacts and workstream leads to ensure cohesive execution
* Synthesizing information from multiple workstreams / partners to create a unified program plan
* Setting timelines and priority for team members
* Acting as day to day decision maker for the DBMDS team
* Overseeing and tracking each phase of Business Monitoring dashboard creation process (i.e. conceptualization through ongoing support/change management) in order to ensure teamwide deliverables are met
* Establishing and continually refining internal team processes in order to deliver on communicated deadlines / promote transparency into the work being performed
* Contributing to the creation of weekly, bi-weekly, monthly, and adhoc status reporting
* Identifying risks and issues; establish mitigation plan to facilitate issue resolution
* Coaching or mentoring junior staff and consultant(s)
* Influencing others in sensitive situations, while maintaining effective relationships
* Driving internal team communication

Qualifications

* College Degree or equivalent experience; advanced studies/degree preferred.
* 10+ years of experience as Business/Data Analyst and overall progressive experience supporting a divisional/enterprise data driven initiatives
* 2+ years leading workstreams comprised of employees and/or consultants
* Experience negotiating timelines with multiple stakeholders
* Experience setting team priorities and individual team member priorities
* Proven track record of managing multiple program workstreams
* Demonstrated flexibility and adaptability to changes
* Experience with development projects as well as operational/production support teams
* Experience developing and presenting information to/at executive levels
* Experience establishing internal processes to manage work associated with multiple workstreams / objectives
* Proficiency with Microsoft Office Suite (Work, Excel, Visio etc.)

Keys to success in this role:
* Ability to set clear objectives and effectively communicate them to the internal team and external stakeholders
* Ability to effectively drive both high level strategy at the executive level and day to day execution at the team level
* Self-starter and self-motivated, able to work independently with limited direction
* Ability to communicate clearly, effectively and persuasively with partners and customers
* Curiosity to learn about new technologies, trends, and concepts to do things better to improve processes to be more efficient
* Sense of urgency and able to apply risk based approach to prioritize work
* Ability to adapt to change while continuing to deliver on assigned task
* Strong team player willing to coach and mentor junior/new team members

Top three personal competencies to possess:
* Seek and embrace change - Continuously improve work processes rather than accepting the status quo. Receive and provide constructive feedback with positive intent
* Customer Focus - Engage with customers to understand and deliver on support needs
Leadership - Set and execute upon a clear vision, strategy, and/or goals

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

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