Business Process Manager - Governance and Modeling

Freddie Mac
McLean, VA
May 16, 2019
May 24, 2019
Full Time
Do you enjoy the responsibility of ensuring that business operations are efficient and effective in terms of meeting customer, corporate and regulatory requirements? Does the thought of making data-driven decisions to drive operational excellence excite you? If you have a passion for optimizing corporate business processes, we want you on our growing team.

In this role you will interact on a regular basis with Internal Audit, Finance, and the Segment Controllers to ensure that the Enterprise Operations Business Process Management Team's (EOBPMT) governance framework is adequately designed and operating to effectively meet the diverse needs of these important corporate functions. You will work closely with the EOBPMT head of reporting who will provide you with balanced scorecards and metrics highlighting the EOBPMT's performance against documented objectives, and accordingly recommend and implement governance changes where appropriate. You will keep abreast of industry and regulatory changes that may impact EOBPM functions and services and prepare contingency plans and maturity roadmaps for senior management's consideration.

  • Own and update the Enterprise Operations Business Process Management Department's governance plan
  • Manage governance integration with other corporate programs and departments (new initiatives, change management, etc.)
  • Recommend updates to corporate policies and standards at least annually
  • Establish a regular meeting cadence with Internal Audit, Finance and the Segment Controllers to ensure EOBMP and these functions are efficiently working towards the common goal of improving Freddie Mac's operational risk profile
  • Perform continuous improvement assessments using industry standard approaches (plan-do-check-act, fishbone diagrams, pareto diagrams, etc.) in order to drive quality across governance operations
  • Design, implement and monitor internal controls to safeguard EOBPM operations
  • Prepare regular reports detailing the potential impact of industry and regulatory changes that may impact EOBPM operations
  • Maintain a repository of the reports you prepare that is centrally accessible to EOBPM management


  • At least 5 years related experience
  • At least 2 years of team management experience
  • A Bachelor's degree or higher-degree
  • Superior proficiency in written and verbal communication, including the ability to explain complex concepts in clear, concise terms both orally and in writing
  • Ability to interact professionally with a diverse group - executives, managers, and subject matter experts
  • Experience writing or auditing corporate policies, procedures or standards
  • Experience with quality improvement tools and techniques (brainstorming, benchmarking, control charts, pareto charts, balanced scorecards, etc.)
  • Successful track record working with management teams to implement governance structures or frameworks
  • Experience establishing, testing, or auditing internal controls a plus
  • Analytical thinking with ability to assemble, analyze, and draw conclusions from large volumes of seemingly disparate data
  • Experience interacting with Internal Audit teams or financial regulatory authorities a plus
  • Master's degree in operations research, business, or a mathematical field a plus
  • Quality management or lean sigma certification a plus
  • Highly proficient user of Microsoft Excel and Microsoft PowerPoint
  • Financial Services and/or mortgage industry experience is preferred

Keys to Success in This Role
  • Strong cross-divisional, multi-level communication skills
  • Comfort with leading stakeholders through process maturation
  • Ability to work with and collaborate across teams and divisions
  • A high level of relationship management capabilities
  • A desire to seek higher level departmental and division performance through continuous improvement and best practices implementation

Top 3 Personal Competencies to Possess
  • Leadership - Set and execute upon a clear vision, strategy, and/or goals
  • Seek and Embrace Change - Continuously improve work processes rather than accepting the status quo
  • Growth and Development - Know or learn what is needed to deliver results and successfully compete

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

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