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Help Desk / Technician

Employer
The Washington Post
Location
Washington, DC
Closing date
May 26, 2019

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Industry
Specialty Trades
Function
Construction and Skilled Trades, Help Desk Technician, IT
Hours
Full Time
Career Level
Experienced (Non-Manager)
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Job Details

Application Instructions

Please list all professional experience and explain any gaps in employment history.

Job Description

As a Help Desk Technician, you'll be on the front lines providing the first-class support The Washington Post employees need to succeed. Under general supervision, you'll triage, investigate, document and resolve incidents and service requests - all with a customer focused lense which acts as the cornerstone of our support team.

Challenges you may encounter on the job daily will deal with PC and Mac architecture and operating systems, telephones and specialized equipment/software.

Responsibilities include:
  • Provide first-class phone/in-person support of PCs, Macs, tablets and smart devices.
  • Troubleshoot Windows and Apple desktop software
  • Support remote access for end users
  • Provision, integrate, troubleshoot and maintain PC and Macintosh clients in an active directory environment
  • Document, monitor and resolve incidents and complete work requests per Service Level Agreement (SLA) and departmental procedures


Requirements include:
  • Bachelor's degree in information technology or related field. Experience considered in lieu of degree.
  • 2-3+ years of experience configuring/maintaining Windows and Macintosh computers in an active directory environment
  • Experience with helpdesk ticketing systems and best practices
  • Knowledge of local area networks and network protocols (such as DNS, SMTP and TCP/IP)
  • Working knowledge of software deployment systems (e.g. Ivanti, Jamf, SCCM etc.)
  • Understanding of software as a service platforms
  • Experience performing basic system administration tasks in an active directory
  • Experience supporting Office 365 and various other productivity suites

INDVAR

Company

Thank you for your interest in a career with The Washington Post. We invite you to review all of our open positions to find the one that's right for you. We look forward to receiving your resume!


Since it first began publication more than 130 years ago, The Washington Post has grown into one of the most storied and respected news organizations in the world. A subsidiary of The Washington Post Company, today's Post is the indispensable guide to Washington. In print, we enjoy the highest penetration of any major metropolitan newspaper in the United States. On the web, we have the third largest news website with 17 million unique visitors each month, and have recently launched a celebrated news app for the iPad. We serve Washington in all media, on any platform, including paid products, events, and tailored content.

More broadly, The Washington Post Company delivers quality products to today's students, readers and viewers. What unites our company is the immediacy of our products and services, created by teachers and tutors at Kaplan; reporters and editors at our media properties; and associates at Cable ONE.
Washington Post Media views its employees as its most valuable asset and provides a comprehensive benefits package to promote healthy and balanced lives at work and at home. We offer competitive salaries, opportunities for training and career advancement and an outstanding, progressive benefits package including:
Health and dental benefits
Flexible healthcare and dependent care spending accounts
401(k) and company-funded cash balance plan
Life and disability insurance
Tuition reimbursement
Adoption assistance
Domestic partner benefits
Employee assistance program
Employee referral program
 

Company info
Website
Location
1301 K Street, N.W.
 Washington
DC
20036
US
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