Washington D.C.
May 15, 2019
Jun 19, 2019
Full Time

Membership Services Specialist

Membership services specialist Downtown nonprofit, membership organization near Metro seeks a Membership Services Specialist to serve as the primary lead for customer service to include managing inbound/outbound member calls and emails.  Resolve all inquiries within the department’s established turnaround time providing quality service to external and internal customers.  Coordinate with off-site call center including managing coverage and training.  Maintain iMIS records for all member types as well as prospects.  Ensure high standard of data integrity taking necessary steps to clean-up data, both in an individual record and with large data administration and maintenance projects.  Serve as primary point of contact for escalated calls.  Collaborate with Accounting, IT, Conventions and other internal departments to research and resolve member issues.  Primary point person for working with the accounting department on all member related issues.  Primary point person to work with Affiliate Affairs on Affiliate dues invoices and collection and processing of payment.  Manage the IMERGE software and maintains the multiple duplicates in the IMIS database.  Assist Membership Marketing Manager with implementation of ECP activities.  Utilize iMIS and online systems to test membership processes, identify technical issues and track solutions.  Responsible for ensuring that all return mail to the Membership is corrected with updated address information or contact the member to get updated address information.  Work with Component Services team to create rosters for sections, including the Committee on Membership.  Responsible for providing volunteer leaders with member data and regular reports.  Perform other related professional duties as assigned.

Bachelor’s degree, 2-4 years membership/customer service experience preferably in a professional membership association.  Strong commitment to providing quality customer service to all internal and external audiences.  Competence in all MS Office tools and database management experience (preferably iMIS and Informz) is required.  Ability to manage multiple simultaneous projects.  Excellent verbal and written communication skills.

Hours: 35 hours a week, full-time, Monday thru Friday. Number of openings: 1.

Applicants who meet the requirements and are interested in being considered for this position MUST upload the following information:

  • Cover letter;
  • Resume;
  • A writing sample;
  • Salary requirement;
  • At least 2 supervisory references and 1 professional reference (name, title, company name and phone number and email).

Applicants who meet the requirements and are interested in being considered for this position should apply at:

CLOSING DATE:  Open Until Filled.

EEO/AA/VETS/DISABILITY.  APHA is strongly and actively committed to diversity in its workplace.

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