Senior Project Specialist

Employer
AARP
Location
Washington, DC
Posted
Aug 11, 2019
Closes
Aug 14, 2019
Ref
12460232
Industry
Nonprofit
Hours
Full Time
Business Unit Description

AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name. As a trusted source for news and information, AARP produces the world's largest circulation magazine, AARP The Magazine and AARP Bulletin.

AARP Foundation is AARP's 501 c3 charitable affiliate. We are a public charity with revenue from federal agencies, corporations, foundations and individuals. AARP Foundation's vision is a country free of poverty where no older person feels vulnerable. Staff are located in Washington DC and throughout the US.

Every year, AARP Foundation helps millions of struggling older adults 50 and over win back opportunity by being a force for change on the most serious issues they face each day. Through the Foundation's many groundbreaking and innovative programs and services, we create and advance effective solutions to meet their basic needs for nutritious food, safe and affordable housing, adequate income and much-needed personal connections.

Summary

Provide technology support to volunteers through OneSupport, email and phone which will include support related to technology training, resource documents, asset management, and similar topics. Additionally, support general tickets that are submitted through OneSupport which may include tax site related tickets, access issues and other topics as needed.

Responsibilities
  • Actively participate on the National Technology Committee meetings and provide support to the group which may include, but is not limited to meeting agenda, supporting documents, and notes.
  • Lead the development of documentation and illustrations of the technology systems and processes for the Tax-Aide program and ensure that the consistency of technology training.
  • Coordinate program HotSpots issued to volunteers for tax sites that need Wi-Fi access.
  • Coordinate the development of technology related training modules and courses for the Learning Management System (LMS) to include, but not limited to collaborating with staff and volunteers, framework development, storyboard process, and course design using the identified e-learning software.
  • Coordinate the technology area of the Tax-Aide Resource Library in the Volunteer Portal.
  • In collaboration with technology staff and the Director, National Business Operations craft technology and security related policy and procedures for rollout to the volunteer cadre.
  • Participate in user testing for various Tax-Aide technology projects as needed.
  • Support the release of mass email distributions to volunteers, which will include the release of SMT Roundup, CyberTax, Technology Bulletins and similar communications.
  • Adheres to all AARP Enterprise-wide policies including ethics, security/privacy, records management, and purchasing.


Requirements
  • Bachelor's Degree in Information Technology, Computer Science or related field and a minimum of 3 years of proven experience in project coordination, or an equivalent of related training.
  • Demonstrates strong working knowledge and practical experience in large organizations with direct responsibilities for complex information management systems and multileveled organization structures.
  • Proven track record in scaling effective and efficient technology solutions using various pathways.
  • Strong analytical, critical thinking, written and verbal communication and problem solving skills.
  • Strong technical skills and a proven ability to directly oversee and test ad hoc programming and Website management.
  • Exhibit a heightened sense of accountability to internal and external stakeholders and for outcomes created. Preference to take responsibility, coordinate multiple projects concurrently and deliver professional work-products within defined deadlines.
  • Ability and willingness to travel.


Benefits Offered

AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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