Business Unit Description

Business Operations Group

AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name. As a trusted source for news and information, AARP produces the world's largest circulation magazine, AARP The Magazine and AARP Bulletin.

Summary

Drives activities along the full life cycle of a client engagement, working as an internal consultant to identify, analyze, and diagnose root causes of organizational/operational problems, identify solution options and associated organizational needs, and recommend courses of action. Partners with stakeholders to understand all aspects of a situation and the pros and cons of alternative approaches.

Responsibilities

1. Advises clients and colleagues on ways to improve operational effectiveness, project execution, and decision-making.
2. Manages enterprise-wide operational improvement consulting engagements of varying degrees of complexity, including developing the scope of work with clients, leveraging consulting frameworks for problem definition and analysis, managing risks, synthesizing findings, guiding communications, and defining implementation activities.
3. Manages expectations and perceptions of both clients and other stakeholders.
4. Demonstrates flexibility and adaptability to changing demands and deadlines. Effectively manages organizational complexity and ambiguity.
5. Uses a logical, coherent, and consistent approach to problem-solving. Challenges assumptions and probes for detail.
6. Persuasively presents recommendations to clients and stakeholders to achieve specific outcomes.
7. Prepares and presents relevant reports and documents regarding projects' operational status, achievement, and performance.
8. Identifies new project/partnership opportunities that enhance AARP's operational efficiency and effectiveness.
9. Serves as a team member on other relevant projects within the department.
10. Stays abreast of new analytical and consulting frameworks, methods, and leading practices to aid in the work of the department.

Requirements

Completion of a Bachelor's degree (MBA or advanced degree highly preferred) and 6+ years of relevant experience in at least 3 or more of the following areas: strategy development, performance improvement, business analysis, quantitative analysis, operating model or service delivery design, process optimization, and change management, with 5+ years of experience working with as major consulting firm in strategy, performance improvement, operational analysis, and solution design with significant client interface (e.g., project scoping, progress reviews, and presenting findings and recommendations). Lean Six-Sigma or Black Belt, PMP, or other professional certification preferred.

Successful track record of delivering high-impact operational improvement projects and guiding implementation efforts (e.g., facilitating stakeholder buy-in to achieve sustainable results).

Demonstrated ability to develop and lead cross-functional, matrix project teams toward common goals and strategic objectives, while fostering strong relationships with all stakeholders.

Excellent written, verbal, visual/presentation, and interpersonal communications skills, with the ability to synthesize results into an effective narrative and successfully present ideas to senior management.

Benefits Offered

AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.