Product Owner, Corporate Applications

Washington, DC
Aug 11, 2019
Aug 30, 2019
Full Time
Business Unit Description

AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name. As a trusted source for news and information, AARP produces the world's largest circulation magazine, AARP The Magazine and AARP Bulletin.

Information Technology Solutions (ITS) is AARP's technology leader in positive social change and member value, enabling a more effective workforce and globally connecting employees, members, volunteers, partners and advocates to maximize engagement.


Accountable for the strategic oversight of the enhancement, integration, maintenance/support, and customization of all applications defined in the back-office stack across the enterprise. Leads the product vision for the AARP PeopleSoft platform from a Human Resources (HR), Finance, and Treasury perspective, including the customer management, solution design, execution, and operations. Leads AARP's IT Treasury Operations Center (TOC) environment and any other critical back-office applications. Provides increasing business value, while focusing on continuous improvement and lowering ongoing operating costs. Develops, evangelizes, and supports the future roadmap of all ERP functionalities for AARP, as well as all other back-office applications. Oversees a team of PeopleSoft and Treasury professionals and a managed services provider. Works with cross-functional leaders to improve collaboration, increase cross-functional expertise, and decrease defects that lead to a disruption of business functions.

  1. Works closely with back-office applications' stakeholders within the business, including HR, Finance, Treasury, Payroll, the ITS Leadership teams, and a set of suppliers that directly support the applications. Provides guidance to senior management (both business and IT) on integration, automation, and source-to-pay initiatives and strategies.
  2. Executes the AARP HR, Finance, and Treasury business strategy by maintaining a PeopleSoft FSCM, HCM, and Hyperion financial planning and analysis (including AARP's Treasury remittance and lockbox management solutions ) product roadmap that delivers intended business outcomes.
  3. Defines and manages the stakeholder communication, product vision, maintenance strategy, and roadmap to deliver business outcomes, conduct market and industry research, and develop business cases.
  4. Plans the work by developing and aligning projects within the product roadmap, including use case and user story development, feature prioritization, and backlog management.
  5. Delivers the work by continuously integrating and executing projects with a combination of technology and process within or across teams.
  6. Increases adoption of the developed tools and processes through continuously improvement, including planning and conducting presentations and demonstrations, leading training and change management, developing reporting and analytics, and incorporating user feedback.
  7. Manages the work by tracking and reporting actual business value, backlog, milestones, risks, dependencies, barriers, and financials.
  8. Operates the environment by ensuring system security and high availability, including issue identification and resolution and monitoring. Manages operations of production applications and oversees break fix and enhancement activities and backlogs.
  9. Works with key stakeholders to make frequent and dynamic prioritization decisions based on the latest business outcomes, product analytics, product team metrics, operating costs, and customer feedback.
  10. Defines, tracks, and communicates key product performance indicators, as required to inform this process and track business results.
  11. Oversees performance and career management of a team of five-eight direct reports, pr oviding design oversight and guidance (in the areas of integration, data conversions, gap analysis, configuration, and deployment) at varying levels during project execution and subsequent production support. Strong focus on team development, supporting employee development plans to build skills and competencies maintain a dynamic and highly cross-trained team.
  12. Manages the team budget and resource needs. Works with the quality assurance/testing team to align testing resources and plans, supporting a shift to increased automated testing tools and processes.
  13. Fosters collaboration and teamwork. Pivots the team from a "project" to a "product" mindset. Strives for rapid delivery and continuous improvement.
  14. Provides input for any incident, change, or major initiative that has, or might have, a major impact on the applications.
  15. Experiences translating business process changes into business requirements, into technical IT capabilities, and IT solutions.
  16. Ensures compliance to contractual obligations, satisfactorily managing internal and external audit requests.


Completion of a Bachelor's degree in Information Systems, Financial Accounting, or Business, with an information technology focus (Master's degree in a related discipline preferred) and at least 10 years of experience in progressively responsible IT leadership in managing complex Finance, Human Capital, Payroll and budget-related applications and systems. Knowledge of ITIL processes is a plus.

Demonstrated experience of engaging executives and other stakeholders to support important business decisions.

Multi-year experience with software development practices and processes, including technical development experience through Agile methodologies, including scrum, Kanban, and Lean UX.

Experience in project planning and execution, as well as economic aspects of system management and life cycle.

A strategic thinker focused on business value results that utilize technical solutions.

Hands-on experience with backlog tracking and task definition.

Demonstrated knowledge of the product management discipline.

Previous application management experience in corporate systems domain, including significant experience with PeopleSoft FSCM, HCM application modules, and Hyperion Budgets.

Previous experience optimizing PeopleSoft applications for the end-user experience.

Applicable knowledge of data management and data integration technologies.

Experience managing performance and career management of direct reports.

Experience communicating detailed project status to direct leadership, appropriate sponsors, and stakeholders, including reasons why its succeeding or failing.

Skilled communicator; able to convey complex technical ideas in clear business language.

Able to influence and lead in a highly matrixed and collaborative business environment.

Advanced technical and business knowledge in multiple disciplines/technologies/processes required.

Previous successful experience implementing financial reporting software like OBIEE and Hyperion preferred.

Strong negotiating, selling, and organizational skills and excellent at follow-up and attention to detail -- delivering on-target results.

Ability to successfully manage multiple projects and business partners, build consensus, and buy-in from partners, alliances, and internal constituents and to form strong and trusting relationships with all client contacts.

Excellent written, verbal, visual/presentation, and interpersonal communications skills.

Team player dedicated to excellent customer service for internal and external customers.

Ability to make consistently good decisions through a combination of analysis, wisdom, experience, and judgment.

Strong leadership skills and proven ability to work effectively with people and teams, to gain internal respect, and to build consensus with superiors, peers, and subordinates -- contributes both directly and in a matrix environment.

Benefits Offered

AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.


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