Volunteer Resource Center Intern (Washington, D.C.)

Washington, DC
Jun 18, 2019
Jun 19, 2019
Full Time
Business Unit Description

AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name. As a trusted source for news and information, AARP produces the world's largest circulation magazine, AARP The Magazine and AARP Bulletin.

The Community, State and National Affairs (CSNA) team is a key contributor to AARP's mission of social change for Americans 50+ and their families. CSNA drives social change through our advocacy work by giving our members a voice-at the federal, state, local levels and community levels-on issues important to them such as Financial Resilience, Health Security, and Personal Fulfillment.

With a network of 53 offices in each state, the US Virgin Islands, Puerto Rico and the District of Columbia, we live where we work. This allows us to do what we do best...meet the people and directly engage in our communities to find out what they need and want, enabling us to educate our members with programs and information that is relevant to them.

Our state offices work hand-in-glove with AARP's national office in Washington, DC. This reach-from community to state to federal - enables CSNA to better empower people 50+ to enjoy the way they live and work today, while reaching their goals for tomorrow...their life - their way.


We are seeking an intern for a paid position supporting communications, community outreach, and operations for AARP's volunteer hub. If you are looking for an opportunity to develop your skills and make an immediate impact, both online and offline, this may be the position for you! The duration of this internship will be June, 2019 through December 2019.

  • Collect and develop content for Create the Good's website, social media and enewsletter
  • Assist with transitioning to new website platform including review of content, testing of new functionalities, and providing user experience feedback
  • Assist with data management (record clean up and library archiving) on the Volunteer Portal
  • Process new volunteer prospect data daily
  • Research and gather material, shape content for volunteers, dispense information to volunteers through the Volunteer Portal
  • Provide customer service support to the Helpline team when needed
  • Other duties as assigned


Interns must be currently enrolled in a degreed program at an accredited college or university; be in good academic standing; and be considered rising undergraduate juniors or seniors . AARP also considers non-traditional interns who are looking to re-enter the workforce or change careers. This may include those who have previously graduated college and are now enrolled in a continuing education program.

Additional requirements:
  • Ambitious, self-starter who works well with a team
  • Customer service experience (phone and/or email)
  • Strong comfort with technology
  • Intermediate to advance knowledge of Word, Excel and Powerpoint
  • Experience with a social media management platform, like Hootsuite, Spredfast or Sprinklr preferred, but not required
  • Experience with a content management system like Wordpress or Drupal preferred
  • Strong written and verbal communication skills
  • Problem solving ability
  • Volunteer experience highly desired

Benefits Offered

Internships are non-exempt positions and are not eligible for employee benefits.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.